Summary
Overview
Work History
Education
Skills
Timeline
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Iliana Aguiar Peña

Iliana Aguiar Peña

San Antonio,TX

Summary

Dynamic professional with a proven track record at Grupo Modelo, excelling in customer service and team collaboration. Known for enhancing operational efficiency and implementing successful recognition programs, fostering a positive work environment. Adept at problem-solving and maintaining strong organizational skills, driving team productivity and satisfaction.

Overview

2026
2026
years of professional experience

Work History

Relaciones Públicas

Grupo Modelo
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Cajera

Restaurant
07.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Supervisora Trade Marketing

Grupo Modelo
11.2021 - 02.2022
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Supervisora De Autoservicios

Grupo Modelo
01.2020 - 11.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Docente

Sistema De Enseñanza Abierta Cobach
08.2005 - 06.2007
  • Collaborated with museum staff to create interactive exhibits and educational materials.
  • Enhanced visitor experience by providing engaging and informative guided tours.
  • Conducted thorough research on exhibit content to ensure accurate and up-to-date information was delivered during tours.
  • Assisted in the planning and execution of special events, increasing community engagement.
  • Assisted educators with curriculum development for school group visits, aligning content with state standards for history education.

Vinculación Empresarial

Tecnológico De Baja California
08.2004 - 08.2005
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.

Administrative Assistant

Madcons
04.2002 - 07.2004
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
  • Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Assisted coworkers and staff members with special tasks on daily basis.

Education

Licenciado En Comercio Exterior - Comercio Exterior

Tecnológico De Baja California
La Paz México
07.2004

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Dependable and responsible
  • Organizational skills
  • Problem resolution
  • Verbal communication

Timeline

Cajera

Restaurant
07.2022 - Current

Supervisora Trade Marketing

Grupo Modelo
11.2021 - 02.2022

Supervisora De Autoservicios

Grupo Modelo
01.2020 - 11.2021

Docente

Sistema De Enseñanza Abierta Cobach
08.2005 - 06.2007

Vinculación Empresarial

Tecnológico De Baja California
08.2004 - 08.2005

Administrative Assistant

Madcons
04.2002 - 07.2004

Relaciones Públicas

Grupo Modelo

Licenciado En Comercio Exterior - Comercio Exterior

Tecnológico De Baja California

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Iliana Aguiar Peña