I am currently employed with the City of Phoenix Human Services Department, Community and Senior Services Division. In my sixteenyear career as a public servant, I have had the opportunity to work for the Human Services Department, Community and Senior Services Division in various capacities and locations. My dedication, passion, and experience has provided me with excellent preparation to promote within my department. Although I am currently providing a level of support to field staff and our members in my current position within the City of Phoenix, my passion is to positively impact individuals on an individual basis and utilize the experienced gained throughout my education. What my resume does not reveal is my intentional professionalism and optimistic outlook. These qualities are of the utmost importance in dealing with customers as well as peers. I am reliable, detail-oriented, a team player, and an extremely hard-working employee; one who will serve as a model to encourage other staff members to demonstrate the same high standard of professionalism. Your consideration of my applications is greatly appreciated. I am confident that I will be able to use the experiences gained from both my professional career as well as personal achievements to create positive outcomes in this role.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Clinician
Right of Way, The UTurn Foundation
05.2021 - Current
Provide short term therapy services to children, adolescents, parents, and family members of the patient in the form of conjoint, group, or individual therapy
Provide education, training, and appropriate resources to clients and their families
Effectively and often communicate with Maricopa County Probation Officers as it relates to clients
Senior Program Supervisor II
City of Phoenix Human Services Department, Community & Senior Services Division
Phoenix, USA
07.2019 - Current
Assistant to Human Services Program Coordinators
Identify human service needs for active adults 18 and older, the elderly, people with disabilities and experiencing poverty
Assist with supervising professional and clerical employees
Respond to and resolve operational problems or issues in the absence of the Human Services Program Coordinators and Deputy Director
Write and compile the Weekly Report and monthly budget reports using SAP System
Facilitate quarterly Senior Center Assistant and Secretary II meetings and report outcome of meetings
Responsible for updating the Human Services Community and Senior Services Division website as well as Sharepoint with updated material for public and staff
Compile programming statistics by utilizing Case Managing System
Monitor, review, and approve senior center quarterly trips; compile and submit trips rosters to MV Transportation Services, on a weekly basis
Strategic planning, research, and implementation of industry trends relevant to programming and contract administration
Work with public and private agencies to facilitate program implementation
Meet with community representatives, advocates, citizens' committees to discuss problems and develop solutions
Research and respond to internal and external requests for information and recommend program expansion opportunities
Oversee the Screened Presenter Program and work with community and agency partners for the recruitment of new Screened Presenters as well as renewals
Interpret and make decisions in accordance with ordinances, governmental regulations, and policies
Develop and recommend new or changes to existing policies and procedures
Observe, compare, and monitor data to determine compliance with contractual
Revise and update current Senior Center Operation Procedures and develop new ones
Offer technical support and train field staff on the Human Services Case Management System (CMS) and the Parks and Recreation ActiveNet System
Prepare, analyze, and monitor program budgets
Developed and monitor the $150,000 Programming Budget including the creation of new monitoring procedures to help in the accountability and training of all 18 supervisors
Review Petty Cash Reports
Monitor and report on budgeted expenditures involved in food/commodity purchases, contributions for meals, advisory board funds, and special fund raisers
Plan, develop, implement, provide, and evaluate food, nutrition, and social activities, programs and services for the elderly and disabled
Facilitate Food Handler Safety Training for all Senior Center Assistants, Secretary II's and senior center volunteers
Train incoming Senior Program Supervisors, Senior Center Assistants, Secretary II
Participate in collaborative efforts to develop new Community and Senior Services Division programs
Coordinated schedules and activities among clients, guest speakers and specialty instructors for 15 senior centers
Supervise, Train, evaluate, and discipline program personnel assigned to senior enter- Senior Center Assistant and Secretary II, and over 60 senior center volunteers
Hospice Social Worker
Aviant Hospice
Mesa, USA
01.2020 - 12.2020
Company Overview: Mesa, AZ
Conduct Psychosocial assessments on a caseload of 32 patients
Coordinate care for each patient as well as new patients assigned to me
Provide counseling services to patients and families of patient as well as intervene in crisis situations
Conduct monthly or weekly visits with patients
Assist in reviewing documents such as DNR's (Do not Resuscitate) orders and advance directives
Assist in navigating medical or veteran benefits
Educate patients and families about treatment plans and resources available to the patient or family available to them
Mesa, AZ
Crisis Counselor
City of Phoenix Fire Department
Phoenix, USA
01.2019 - 12.2019
Crisis Response on-scene crisis stabilization to individuals of all ages
Provide victim advocacy, education, and resources to customers in crisis situations within the City of Phoenix
Provide one-on-one counseling to youth repeated callers assigned to me for weekly or by-weekly in-home visits
Provide short term case management to individuals who utilize 9-1-1 system for non-emergency needs
Serve as a liaison with community groups, social service agencies, and governmental entities
Social Worker
Chicanos Por La Cause, De Colores Domestic Violence Shelter
Phoenix, USA
08.2012 - 05.2013
Conduct counseling group sessions with male and female youth - between 13-17 years of age
Provide weekly group sessions and activities with youth residing in temporary shelter, as well as one-on-one counseling
Coordinate health fair event for all shelter residents, which consist of free dental exams, well visits for all children and adults within the shelter
Collaborate with community agencies to provide educational workshops for all shelter residents
Work with families in providing appropriate resources once ready to transition out of the program
Education
Master of Social Work -
Arizona State University
08.2020
Bachelor's of Social Work -
Arizona State University
05.2013
Skills
Leadership
Bilingual in Spanish & English
Program Evaluation
Program Planning
Report Writing
Staff Training
Budget Development & Monitoring
Supervisory & Management Experience
Proficient in Microsoft Office
Case Management System (CMS)
Certification
CPS/AED Certified
Maricopa County ServSafe Food Manager Certified
NEHA - National Environmental Health Association Certified Food Handler Trainee
Timeline
Clinician
Right of Way, The UTurn Foundation
05.2021 - Current
Hospice Social Worker
Aviant Hospice
01.2020 - 12.2020
Senior Program Supervisor II
City of Phoenix Human Services Department, Community & Senior Services Division
07.2019 - Current
Crisis Counselor
City of Phoenix Fire Department
01.2019 - 12.2019
Social Worker
Chicanos Por La Cause, De Colores Domestic Violence Shelter