Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Iliana A. Hernandez

Phoenix,USA

Summary

I am currently employed with the City of Phoenix Human Services Department, Community and Senior Services Division. In my sixteenyear career as a public servant, I have had the opportunity to work for the Human Services Department, Community and Senior Services Division in various capacities and locations. My dedication, passion, and experience has provided me with excellent preparation to promote within my department. Although I am currently providing a level of support to field staff and our members in my current position within the City of Phoenix, my passion is to positively impact individuals on an individual basis and utilize the experienced gained throughout my education. What my resume does not reveal is my intentional professionalism and optimistic outlook. These qualities are of the utmost importance in dealing with customers as well as peers. I am reliable, detail-oriented, a team player, and an extremely hard-working employee; one who will serve as a model to encourage other staff members to demonstrate the same high standard of professionalism. Your consideration of my applications is greatly appreciated. I am confident that I will be able to use the experiences gained from both my professional career as well as personal achievements to create positive outcomes in this role.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Clinician

Right of Way, The UTurn Foundation
05.2021 - Current
  • Provide short term therapy services to children, adolescents, parents, and family members of the patient in the form of conjoint, group, or individual therapy
  • Provide education, training, and appropriate resources to clients and their families
  • Effectively and often communicate with Maricopa County Probation Officers as it relates to clients

Senior Program Supervisor II

City of Phoenix Human Services Department, Community & Senior Services Division
Phoenix, USA
07.2019 - Current
  • Assistant to Human Services Program Coordinators
  • Identify human service needs for active adults 18 and older, the elderly, people with disabilities and experiencing poverty
  • Assist with supervising professional and clerical employees
  • Respond to and resolve operational problems or issues in the absence of the Human Services Program Coordinators and Deputy Director
  • Write and compile the Weekly Report and monthly budget reports using SAP System
  • Facilitate quarterly Senior Center Assistant and Secretary II meetings and report outcome of meetings
  • Responsible for updating the Human Services Community and Senior Services Division website as well as Sharepoint with updated material for public and staff
  • Compile programming statistics by utilizing Case Managing System
  • Monitor, review, and approve senior center quarterly trips; compile and submit trips rosters to MV Transportation Services, on a weekly basis
  • Strategic planning, research, and implementation of industry trends relevant to programming and contract administration
  • Work with public and private agencies to facilitate program implementation
  • Meet with community representatives, advocates, citizens' committees to discuss problems and develop solutions
  • Research and respond to internal and external requests for information and recommend program expansion opportunities
  • Oversee the Screened Presenter Program and work with community and agency partners for the recruitment of new Screened Presenters as well as renewals
  • Interpret and make decisions in accordance with ordinances, governmental regulations, and policies
  • Develop and recommend new or changes to existing policies and procedures
  • Observe, compare, and monitor data to determine compliance with contractual
  • Revise and update current Senior Center Operation Procedures and develop new ones
  • Offer technical support and train field staff on the Human Services Case Management System (CMS) and the Parks and Recreation ActiveNet System
  • Prepare, analyze, and monitor program budgets
  • Developed and monitor the $150,000 Programming Budget including the creation of new monitoring procedures to help in the accountability and training of all 18 supervisors
  • Review Petty Cash Reports
  • Monitor and report on budgeted expenditures involved in food/commodity purchases, contributions for meals, advisory board funds, and special fund raisers
  • Plan, develop, implement, provide, and evaluate food, nutrition, and social activities, programs and services for the elderly and disabled
  • Facilitate Food Handler Safety Training for all Senior Center Assistants, Secretary II's and senior center volunteers
  • Train incoming Senior Program Supervisors, Senior Center Assistants, Secretary II
  • Participate in collaborative efforts to develop new Community and Senior Services Division programs
  • Coordinated schedules and activities among clients, guest speakers and specialty instructors for 15 senior centers
  • Supervise, Train, evaluate, and discipline program personnel assigned to senior enter- Senior Center Assistant and Secretary II, and over 60 senior center volunteers

Hospice Social Worker

Aviant Hospice
Mesa, USA
01.2020 - 12.2020
  • Company Overview: Mesa, AZ
  • Conduct Psychosocial assessments on a caseload of 32 patients
  • Coordinate care for each patient as well as new patients assigned to me
  • Provide counseling services to patients and families of patient as well as intervene in crisis situations
  • Conduct monthly or weekly visits with patients
  • Assist in reviewing documents such as DNR's (Do not Resuscitate) orders and advance directives
  • Assist in navigating medical or veteran benefits
  • Educate patients and families about treatment plans and resources available to the patient or family available to them
  • Mesa, AZ

Crisis Counselor

City of Phoenix Fire Department
Phoenix, USA
01.2019 - 12.2019
  • Crisis Response on-scene crisis stabilization to individuals of all ages
  • Provide victim advocacy, education, and resources to customers in crisis situations within the City of Phoenix
  • Provide one-on-one counseling to youth repeated callers assigned to me for weekly or by-weekly in-home visits
  • Provide short term case management to individuals who utilize 9-1-1 system for non-emergency needs
  • Serve as a liaison with community groups, social service agencies, and governmental entities

Social Worker

Chicanos Por La Cause, De Colores Domestic Violence Shelter
Phoenix, USA
08.2012 - 05.2013
  • Conduct counseling group sessions with male and female youth - between 13-17 years of age
  • Provide weekly group sessions and activities with youth residing in temporary shelter, as well as one-on-one counseling
  • Coordinate health fair event for all shelter residents, which consist of free dental exams, well visits for all children and adults within the shelter
  • Collaborate with community agencies to provide educational workshops for all shelter residents
  • Work with families in providing appropriate resources once ready to transition out of the program

Education

Master of Social Work -

Arizona State University
08.2020

Bachelor's of Social Work -

Arizona State University
05.2013

Skills

  • Leadership
  • Bilingual in Spanish & English
  • Program Evaluation
  • Program Planning
  • Report Writing
  • Staff Training
  • Budget Development & Monitoring
  • Supervisory & Management Experience
  • Proficient in Microsoft Office
  • Case Management System (CMS)

Certification

  • CPS/AED Certified
  • Maricopa County ServSafe Food Manager Certified
  • NEHA - National Environmental Health Association Certified Food Handler Trainee

Timeline

Clinician

Right of Way, The UTurn Foundation
05.2021 - Current

Hospice Social Worker

Aviant Hospice
01.2020 - 12.2020

Senior Program Supervisor II

City of Phoenix Human Services Department, Community & Senior Services Division
07.2019 - Current

Crisis Counselor

City of Phoenix Fire Department
01.2019 - 12.2019

Social Worker

Chicanos Por La Cause, De Colores Domestic Violence Shelter
08.2012 - 05.2013

Master of Social Work -

Arizona State University

Bachelor's of Social Work -

Arizona State University
Iliana A. Hernandez
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