Iliana Alaniz
Mercedes,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Office Administrative/Cremation Assistant
Never Gone LLC.
12.2018 - Current
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Maximized staff performance by assisting with training, onboarding, and performance evaluations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Optimized resource usage by managing inventory levels, ordering supplies, and maintaining equipment functionality.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Monitored and ordered supplies and materials to keep office well stocked.
- Offered technical support and troubleshot issues to enhance office productivity.
- Developed and maintained filing systems to facilitate easy access to information.
- Performed wide-ranging administrative, financial and service-related functions.
- Trained and supervised employees on office policies and procedures.
Veterinary Receptionist
Pet Doctor 911 Animal Medical Center
01.2016 - 10.2018
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Increased accuracy of medical records by diligently updating patient information during each visit.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Monitored inventory levels and placed orders for office supplies when needed, ensuring uninterrupted daily operations.
- Managed multi-line phone system and pleasantly greeted patients.
- Entered data from pet records and office visits into computer system.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Printed prescription requests and queries in compliance with practice protocol.
- Completed patient referrals to other medical specialists.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Veterinary Receptionist
North 10th Street Animal Hospital
07.2013 - 12.2015
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Entered data from pet records and office visits into computer system.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Printed prescription requests and queries in compliance with practice protocol.
- Completed patient referrals to other medical specialists.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
Education
Mercedes High School
Mercedes, TX05.2010
Skills
- Office Equipment Troubleshooting
- Multi-Line Phone Systems
- Microsoft Office Suite
- Fast Learner
- Data Confidentiality
- Schedule and Calendar Management
- Client relations
- Multitasking abilities
- Inventory control
- Office Administration
Languages
Spanish
Limited Working
Timeline
Office Administrative/Cremation Assistant
Never Gone LLC.
12.2018 - Current
Veterinary Receptionist
Pet Doctor 911 Animal Medical Center
01.2016 - 10.2018
Veterinary Receptionist
North 10th Street Animal Hospital
07.2013 - 12.2015
Mercedes High School
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