Iliana Aranda
Flower Mound
Summary
Reliable team member with background in fast-paced environments including retail and hospitality. Possess strong communication skills, demonstrating ability to work collaboratively with diverse teams. Consistently contributed to customer satisfaction and business operations efficiency in previous roles. Known for problem-solving capabilities and adaptability across various tasks.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Member
Chick-fil-A
Tyler
10.2024 - 04.2025
- Provided customer service support to ensure satisfaction.
- Operated cash registers to process payments from customers.
- Developed positive customer relationships through friendly greeting and excellent service.
Ice Cream Server
Handel's Homemade Ice Cream
Highland Village
10.2022 - 12.2023
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Participated in team meetings to discuss best practices for providing quality service.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
Education
Some College (No Degree) - Speech Language Pathology
University of Texas At Austin
Austin, TX05-2028
High School Diploma -
Marcus High School
Flower Mound, TX06-2024
Skills
- Patient assessment
- Money handling
- Treatment planning
- Communication strategies
- Collaboration skills
- Customer service
- Attention to detail
- Team building
- Problem-solving abilities
Certification
- TABC license
- Food Handlers license
Languages
English
Native/ Bilingual
Spanish
Limited
Community Service
Christian Community Action (CCA) - Food Pantry Assistant (October 2024 - Present)
- Responsibilities: Assist with sorting and stocking donated food items, packing grocery boxes for clients, and helping with distribution during pantry hours. Interacted with community members in a respectful and helpful manner.
- Skills Demonstrated: Organization, efficiency, customer service, empathy, communication, reliability.
Timeline
Team Member
Chick-fil-A
10.2024 - 04.2025
Ice Cream Server
Handel's Homemade Ice Cream
10.2022 - 12.2023
Some College (No Degree) - Speech Language Pathology
University of Texas At Austin
High School Diploma -
Marcus High School
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