Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Iliana Bain

Ceres,California

Summary

Seasoned Customer Care Professional with over 27 years of experience in enhancing customer satisfaction and resolving overcoming challenges. Expertise in bilingual communication and team collaboration to strengthen relationships and support service excellence. Seeking long-term commitment with a quality and customer value-oriented company and team.

Overview

28
28
years of professional experience

Work History

Customer Service Representative

Bronco Wine Company
Ceres, California
08.1998 - Current
  • Provides exceptional customer service to ensure customer satisfaction.
  • Resolves customer complaints promptly, ensuring customer satisfaction through effective service.
  • Promotes high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Interacts with customers to identify needs and provide tailored solutions, enhancing overall service experience.
  • Develops strong relationships with customers by providing personalized assistance and support.
  • Assists customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answers customer inquiries and provided accurate information regarding products and services.
  • Remains calm and professional in stressful circumstances and effectively diffused tense situations.
  • Monitors orders from initiation to delivery, guaranteeing timely fulfillment of customer requests.
  • Supports sales team members to drive growth and development.
  • Manages inbound/outbound carrier logistics and scheduling

Education

Some College (No Degree) - Business Administration

Modesto Junior College
Modesto, CA

Skills

  • Customer service
  • Data entry
  • Clerical support
  • Organizational skills
  • Problem solving
  • Effective communication
  • Team collaboration
  • 10-Key typing
  • Bilingual communication
  • ERP system
  • Logistics and Scheduling

Affiliations

Volunteered at the Parent Resource Center

Timeline

Customer Service Representative

Bronco Wine Company
08.1998 - Current

Some College (No Degree) - Business Administration

Modesto Junior College
Iliana Bain