ILIANA CUELLAR

• Maintained records management system to process personnel information and produce reports.
• Consulted with clinicians to develop business strategy.
• Created and implemented policies and procedures for effective practice management.
• Reviewed patient records for accuracy and completeness prior to submitting claims to insurance companies or government agencies.
• Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
• Scheduled appointments, managed calendars, organized meetings and coordinated travel arrangements for staff members.
• Recruited, hired and trained new medical and facility staff.
• Recruited, trained, supervised, and evaluated staff members.
• Coordinated and organized patient records for maximum efficiency.
• Maintained communication and transparency with governing boards, department heads and medical staff.
• Created and maintained electronic record management (EMR) systems to store data and develop reports.
• Collaborated with physicians on developing treatment plans that were effective yet cost-efficient.
• Acted as a liaison between the medical practice and external organizations such as hospitals or healthcare networks.
• Supported entire practice's staff, which boosted efficiency and improved overall process flow.

Maintained clear and open communications with facility areas to support safe operations.
Fielded calls from Victims/Offenders to the proper detectives

Handled Office duties, mail, calls, meetings for both departments
Processed inmate intake and re-assignment by completing paperwork, conducting searches, recording fingerprints Completed daily reports.

Held Interviews with Spanish speaking Victims/Offenders.

Prioritized and organized tasks to efficiently accomplish service goals.

Directed customer communication to appropriate department personnel.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.

Conducted research, compiled and typed statistical reports, synthesized information and provided excellent

communication to disseminate information throughout organization.
Dealt with conducting meetings, teleconferences and different task with the DA'S office, DJJ, CAC

• Input client information in online booking system, Proficiency on using multiple different systems at once for each Client/patient.
• Cross trained in both departments so i can step in and take initiative when needed
• Translated when needed for spanish speaking patients
• Handled multiple phone line calls in a timely order prioritizing each patient & taking care of their needs.
• Advised customers of seasonal promotions to create rapport and improve sales for our medical grade skincare. online promoting/Phone calls to advertise our new specials
• Planned and executed promotional events to market spa services to new clients and potential clients.
• Coordinated front desk operations for Gynecology as well as spa and diligently helped in-person visitors and callers with knowledgeable assistance. Booking Surgery, Post Op/Pre Op Assistance
• Coordinated inventory, stocking, and ordering. Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Managaed all Sales, inventory, Reciepts, End of day Closings/Accounting Transactions.

• Handled multiple calls per switchboard to address customer inquiries and concerns
• Documented patient medical information, case history, insurance, payment processing, Managed end of day close out
• Pulled charts, prepped room for Providers
• Adhered to strict HIPAA guidelines, took proper protocol to protect patient privacy
• Handled office inventory for supplies and scheduled equipment services and repairs
• Completed skilled administrative work to support all office staff and operational requirements
• Worked effectively with medical payers such as Medicare, Medicaid, BCBS, United health care and commercial insurances to obtain timely and accurate payments
• Contacted clients with past due accounts to formulate payment plans when generating financial statements
• Assisted multiple patients through out the day as well as checking In/Out
• Performed billing and coding procedures for emergency room, impatient and outpatient services for each patient up to 70 patients a day

• Prepared transaction documents, including contracts, leases, and deeds.
• Provided updates to clients throughout the entire transaction process via email or phone calls.
• Developed and maintained a transaction management database for tracking purposes.
• Collaborated with agents to identify potential problems early on in the transaction process so they can be addressed quickly.
• Followed up regularly with agents regarding any outstanding items that are needed for closing.
• Worked with cross-functional teams to achieve goals.
• Analyzed public records, such as deeds, mortgages, judgments, easements and other documents for accuracy.
• Performed title searches, ordered reports, and obtained clearance documents.
• Reviewed survey maps to ensure boundaries are accurately depicted on deed descriptions.

• Directed incoming calls to internal personnel and departments, routing to best-qualified department
• Assisted in administrative duties for office team, including making phone calls, copies and schedules
• Completed and filed financial documentation for accounting purposes
• Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
• Checked patient data including insurance, demographic and health history to keep information current
• Obtained payments from patients and scanned identification and insurance cards
• Completed clerical duties and tasks for clinic administration.

• Processed POS transactions, including checks, cash and credit purchases or refunds
• Mentored new team members on POS system operation, customer service strategies and sales goals
• Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance
• Assisted customers with special services, account updates and promotional options.
• Reviewed customer account information to determine current issues and potential solutions.
• Set clear expectations and helped employees pursue optimal paths for achieving each target.
• Interviewed, hired and trained new quality-focused customer service representatives.