Iliana DaCosta
Las Vegas,NV
Summary
Operation-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
8
8
years of professional experience
Work History
General Manager
Panda Express
06.2015 - Current
- Manage hiring and staffing my store, as well as training all positions.
- Monitor financial performance to maximize profits and minimize losses.
- Create a safe and empowering environment for my team and guests.
- Challenge my team and seek talent for potential people growth.
Education
Associate of Science - Secondary Education
College of Southern Nevada
Las Vegas, NV12.2024
High School Diploma -
Rancho High School
Las Vegas, NV06.2017
Skills
Listening: Practice active listening to seek to understand and create win-win resolutions
Guest Satisfaction: Make emotional connections with my guests to provide top tier service and returned visits
Business Acumen: Highly knowledgeable about financial reports to be able to make well-reasoned business decisions
Cooking: Knowledge about food safety and temperatures, as well as being able to cook all dishes and prep vegetables or sauces
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
General Manager
Panda Express
06.2015 - Current
Associate of Science - Secondary Education
College of Southern Nevada
High School Diploma -
Rancho High School
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