Iliana Delafe
Sunrise,FL
Summary
Dynamic leader with a proven track record at Burdines/Macy's and Toys R Us, excelling in customer relations and financial administration. Spearheaded initiatives that significantly enhanced customer satisfaction and sales revenue. Recognized for fostering professional development and implementing effective inventory management strategies. Demonstrates exceptional ability in maintaining high-performance teams and achieving operational excellence. Self motivated with excellent communication skills. Fluent in both English and Spanish. Strong leader and problem-solver. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader that partners with coworkers to promote engaged, empowering work culture. Strength in building and maintaining relationships with customers and sales team. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to help team achieve company goals.
Overview
34
34
years of professional experience
Work History
Co Owner of Family Business
J&I Inside Out General Improvement
2016.05 - 2024.07
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for business success.
- Improved customer satisfaction ratings by consistently delivering high-quality services.
- Ensured accurate record-keeping of financial transactions, maintaining organized documentation for easy reference in preparation for end of year.
- Established foundational processes and organization in warehouse for business operations.
Sales Manager
Burdines/Macy's
1995.06 - 2016.04
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies for weekly sales events.
- Built long-lasting client relationships through excellent customer service and consistent followups with newly added clients.
- Led a successful sales team by providing motivational daily coaching and performance-based incentives.
- Organized daily department sales meetings prior to opening to review progress, share best practices, and set achievable targets for continued daily success.
- Maintained relationships with customers and found new ones by identifying needs, offering appropriate recomendations and adding them to the departments client base.
- Consistently met or exceeded daily sales goals through diligent effort of setting individual daily sales goals for staff.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Attended industry seminars and conventions to gain product knowledge of new incoming merchandise.
- Assisted HR in recruiting talent for the sales team, contributing to a high-performing work environment.
- Established metrics-driven sales culture for credit enrollment setting clear performance expectations and daily reviewing progress.
- Enhanced team performance with comprehensive training sessions utilizing product knowledge training and sales techniques.
- Executed yearly inventory focusing on department organization, creating planograms for successful inventory results.
- Partnered with Loss Prevention and implemented fitting room best practices to achieve low shortage results.
- Recognized as Sales Manager of the Year 7 years in a row for top sales and credit solicitation performance.
Sales Manager
Toys"R"Us
1990.04 - 1995.05
- Provided constructive feedback to senior management regarding areas of improvement within each department leading to enhanced overall store performance.
- Promoted a positive work environment fostering teamwork, mutual respect, and open communication among employees.
- Demonstrated product and answered questions for prospective customers.
- Conducted hiring events for seasonal associates, processed new hires documentation for HR.
- Trained and supported new sales associates in partnership with HR.
- Partnered with stockroom operations team to achieve successful salesfloor replenishment.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by utilizing daily sales floor replenishment reports.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized weekly sales set up execution.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Partner with Loss Prevention to achieve low shortage results caused by both internal and external theft.
- Managed night crew replenishment team during Christmas season.
- Managed sales floor organization in preparation for yearly inventory.
- Managed store closing procedures and register/safe reconciliation.
Education
High School Diploma -
St. Cecilia High School
Englewood, NJ06.1980
Skills
- Small business operations
- Customer Relations
- Records Management
- Customer Retention
- Inventory Management
- Financial Administration
Timeline
Co Owner of Family Business
J&I Inside Out General Improvement
2016.05 - 2024.07
Sales Manager
Burdines/Macy's
1995.06 - 2016.04
Sales Manager
Toys"R"Us
1990.04 - 1995.05
High School Diploma -
St. Cecilia High School
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