Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Generic

Iliana de leon

Stafford,VA

Summary

Dynamic office professional with experience at Sol Effect Ent. Inc, excelling in inventory management and bilingual communication. Enhanced workflow efficiency by streamlining processes and improving customer satisfaction. Proven track record in event planning and vendor negotiation, achieving cost savings. Adept at maintaining confidentiality and fostering team collaboration. Fluent in Spanish and English.

Experienced with administrative support, office management, and coordination of daily activities. Utilizes organizational and multitasking abilities to enhance office efficiency. Knowledge of office software and communication tools, ensuring smooth and effective operations.

Overview

13
13
years of professional experience

Work History

Office Administrative Assistant

Sol Effect Ent. Inc
07.2018 - 07.2025
  • Assisted in managing office supplies and inventory to ensure operational efficiency.
  • Provided support in scheduling meetings and coordinating appointments for team members.
  • Maintained organized electronic filing systems for easy access to documents and records.
  • Collaborated with team members to streamline administrative processes and improve workflow.
  • Responded to inquiries from clients and visitors, delivering high-quality customer service.
  • Supported event planning efforts by arranging logistics and managing participant communications.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Developed basic proficiency in office management software to enhance task completion speed.
  • Shipping Coordinator instate and out of State.
  • Handle different carries, Ups, Usps, Fedex, trucking companies.

Office Manager

Camfive Usa
03.2012 - 04.2018
  • Streamlined office operations by implementing efficient filing systems and scheduling procedures.
  • Coordinated team meetings and facilitated communication between departments to enhance collaboration.
  • Managed inventory supplies, ensuring timely procurement and cost-effective purchasing decisions.
  • Oversaw onboarding processes for new employees, providing training and resources for smooth integration.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Shipping Coordinator for instate and out of State.

Education

NA - General Computer Course

Iade Amrican Schools
El Monte, CA
05-1995

High School Diploma -

Nogales High School
West Covina, CA
06-1993

Skills

  • Data entry
  • Verbal communication
  • Microsoft office
  • Schedule management
  • Scheduling appointments
  • Billing and invoicing
  • File organization
  • Database entry
  • Document scanning
  • Inventory management
  • Confidentiality handling
  • Telephone reception
  • Office supply management
  • Reception management
  • Event planning
  • Supply inventory
  • Travel arrangements
  • Expense tracking
  • Team support
  • Scanning and copying
  • Customer service
  • Office administration
  • Invoice processing
  • Coordination
  • Bilingual Spanish & English fluency

Accomplishments

  • Advanced from Office assistant to Office manager within one year.
  • Scheduling - Organized technician schedule for customer jobs.
  • Assisted management with the training of 7 new staff members.

Languages

Spanish
Full Professional
English
Full Professional

Interests

  • I like working with my hands and fixing things
  • Gardening

Timeline

Office Administrative Assistant

Sol Effect Ent. Inc
07.2018 - 07.2025

Office Manager

Camfive Usa
03.2012 - 04.2018

NA - General Computer Course

Iade Amrican Schools

High School Diploma -

Nogales High School

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