Iliana Escobar Cordon
Glen Burnie,MD
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Property Manager
Kay Management
Silver Spring , Maryland
01.2012 - 03.2019
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Processed evictions when necessary in accordance with state laws and procedures.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Provided guidance and support to junior team members in order to facilitate their professional development.
Administrative Assistant/Leasing Consultant
Kay Management
Silver Spring , Maryland
08.2006 - 03.2019
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Managed database systems containing customer contact information.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
Office Manager
Langley Park Back & Pain Clinic
Langley Park , Maryland
01.2005 - 06.2006
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Education
High School Diploma -
Wheaton High School
Silver Spring, MD05-2005
Skills
- Bilingual fluent in Spanish and English
- Fast on hand learner
- Great Customer service skills
- Computer and Internet knowledge Microsoft,Excel,Etc
- Skilled multi-tasker
- Rent collection
- Tenant and eviction laws
- Property Inspections
- Leasing and sales
- Preventive Maintenance
Timeline
Property Manager
Kay Management
01.2012 - 03.2019
Administrative Assistant/Leasing Consultant
Kay Management
08.2006 - 03.2019
Office Manager
Langley Park Back & Pain Clinic
01.2005 - 06.2006
High School Diploma -
Wheaton High School
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