Iliana Gomez
Houston,TX
Summary
Dynamic and results-driven professional with experience at HEB Grocery Store, excelling in machine operation and safety management. Proven ability to enhance workflow efficiency and maintain high product standards through effective team collaboration. Recognized for implementing quality control measures that significantly reduced customer complaints.
Overview
6
6
years of professional experience
Work History
Production Worker
HEB Grocery Store
Houston, TX
08.2025 - Current
- Operated production machinery efficiently to meet daily output targets.
- Adhered to safety protocols, ensuring compliance with workplace regulations.
- Assisted in quality control checks to maintain product standards.
- Collaborated with team members to optimize workflow and reduce downtime.
- Monitored inventory levels of raw materials, reporting discrepancies promptly.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
Shift Supervisor
Starbucks
04.2023 - 11.2024
- Supervised daily operations to ensure smooth workflow and optimal customer service.
- Trained new baristas on equipment use, beverage preparation, and company standards.
- Monitored inventory levels and coordinated with suppliers for timely stock replenishment.
- Implemented quality control measures to enhance product consistency and taste.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Led team meetings to discuss performance goals and improve staff engagement.
- Developed scheduling strategies to optimize labor costs while meeting peak demand.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
Barista
Starbucks
10.2020 - 04.2023
- Prepared and served high-quality beverages to meet customer preferences.
- Maintained cleanliness and organization of workstations and customer areas.
- Operated espresso machines, grinders, and brewing equipment efficiently.
- Assisted in training new staff on beverage preparation and customer service standards.
- Engaged with customers to create a welcoming atmosphere and enhance their experience.
- Implemented best practices for food safety and hygiene in compliance with regulations.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
High School Diploma -
Booker T. Washington
Houston, TX05.2020
Skills
- Workplace cleanliness
- Product packaging
- Heavy lifting
- Machine operation
- Safety management
- Shipment preparation
- Waste reduction
- Equipment troubleshooting
- Equipment calibration
- Team collaboration
- Heavy equipment handling
Timeline
Production Worker
HEB Grocery Store
08.2025 - Current
Shift Supervisor
Starbucks
04.2023 - 11.2024
Barista
Starbucks
10.2020 - 04.2023
High School Diploma -
Booker T. Washington