Iliana Hernandez
Green Valley,AZ
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Scheduling, data entry and database administration. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
14
14
years of professional experience
Work History
Receptionist
COPE Community Services
01.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Responsible for scheduling/coordinating client appointments, making reminder calls, distribute mail, and providing quality customer service.
Merchandise Associate
Pebble Beach Resorts
06.2017 - 12.2022
- Responsible for processing and receiving orders
- Provide internal customer service in support of all the Retail Outlet
- Comply with inventory control procedures
- Checking in the product delivered to the shop, matching counts on paperwork to the actual product received
- Communicate discrepancies by completing the Correction Request form, sending it to the appropriate person in the Retail Distribution Center, and copying Store Manager
- Track discrepancies requests to ensure an adjustment is made
- Assist in merchandising the sales floor, including changing displays
- Participate in physical inventories of merchandise.
Food Server
Desert Diamond Casino
10.2014 - 03.2017
- Providing food and beverage service to guests while complying with the Gaming Enterprise Divisions and providing customer service
- Taking guests’ food and drink orders
- Set up tables to include flatware and condiments
- Answering questions regarding the quality and price of all food and beverages
- Maintain assigned table and station cleanliness, tidiness, and order
- Food safety & TIPS certification.
Sales Associate
Pebble Beach Resorts
02.2011 - 04.2014
- Responsible for providing World Class Service and achieving individual sales by establishing and maintaining guest relationships and working effectively with other team members
- Achieve and exceed individual sales goals by cross-selling
- Provide assistance to our hotel guests and visitors
- Achieve the department’s sales goals monthly, quarterly, and yearly
- Keep the sales floor stocked and up to standards
- Remain knowledgeable on products offered and discuss available options.
Education
Health care administrative -
Pima Medical Institute
Certified massage practitioner -
Massage Institute of Touch
High school diploma -
Monterey High School
Skills
- Data Works
- Computer inventory software
- POS (Point of System)
- Microsoft Office
- Organization skills
- Time Management
- Telephone skills
- Customer and client relations
- Scheduling appointments
- Office Administration
- Multi-line telephone operation
- Calendar Management
Professional Highlights
- Support shop manager in all aspects of shop operation.
- Collaborate with and assist department managers and merchandisers concerning any visual involvement.
- Invaded bi-annual physical inventories in the warehouse and shop inventories with the assistance of the Retail Shops Manage
- Managed a retail tent during Pebble Beach Pro-am Feb 2022
- Assist the store manager in maintaining the inventory database.
Timeline
Receptionist
COPE Community Services
01.2023 - Current
Merchandise Associate
Pebble Beach Resorts
06.2017 - 12.2022
Food Server
Desert Diamond Casino
10.2014 - 03.2017
Sales Associate
Pebble Beach Resorts
02.2011 - 04.2014
Health care administrative -
Pima Medical Institute
Certified massage practitioner -
Massage Institute of Touch
High school diploma -
Monterey High School
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