Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Iliana Lepe

Tempe,AZ

Summary

Dependable and motivated food service worker with an engaging personality. Successful with providing fast, friendly and quality customer service to all guests. Flexible and adaptable with experience in team collaboration and resolving issues with guests, team members and management.

Overview

5
5
years of professional experience

Work History

Server/Bartender

Olive Garden
09.2022 - Current
  • Excellent customer service and the ability to maintain a calm and positive attitude during high volume and stressful times
  • Greeting guests within 2 minutes and working to always provide fast and friendly service
  • Always sure to have a clean and well-organized bar, consistently cleaning counters and washing dishes
  • Also maintaining a clean uniform and appearance daily
  • Memorizing the entire menu, including all cocktails and descriptions of entrees and appetizers
  • Also keeping up to date with any specials and menu changes
  • Prioritizing the overall quality and experience for every guest.

Hostess, floor assistant/ busser, & expeditor

Alderbrook Resort and Spa's Restaurant
04.2021 - 09.2022
  • Maintained clear and professional communication with management, cooks, and servers
  • Putting guests' needs first, greeting customers with a smile and enthusiasm
  • Providing a pleasant experience for patrons was always top priority
  • Having basic food prep skills, complete knowledge of both lunch and dinner menus and remembered the names of 50+ popular cocktails and wines
  • Assisting servers with running orders and bussing tables efficiently
  • Flexibility and the willingness to work long hours, covering shifts on days off
  • Staying calm and attentive during busy periods and assisting in all areas of the restaurant if needed.

Crew Trainer/Member

McDonalds
02.2019 - 04.2021
  • Clear communication with all staff members
  • Trained in counting large amounts of cash accurately
  • Given the responsibility to train 10+ new front and back of the house employees
  • Learned to be aware of all labor laws and OSHA requirements
  • Proficient and skilled with POS systems and cashing out guests.
  • Enhanced crew performance by implementing effective training strategies
  • Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.

Education

In progress - Business Finance

Arizona State University Online
12.2025

High school diploma -

Shelton High School
Shelton, WA
03.2021

Skills

  • Guest Engagement
  • Safe Food Handling
  • Supply Restocking
  • Upselling Techniques
  • POS Systems
  • Performance Improvement
  • High-Volume Dining
  • Service Prioritization
  • Order Accuracy
  • Cash Handling
  • Effective Communication
  • Multitasking Abilities

References

  • Victoria Martens, (360)504-7020
  • Dawn Myers, (360)900-9326
  • Tracy Burns, (480)777-0032

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Server/Bartender

Olive Garden
09.2022 - Current

Hostess, floor assistant/ busser, & expeditor

Alderbrook Resort and Spa's Restaurant
04.2021 - 09.2022

Crew Trainer/Member

McDonalds
02.2019 - 04.2021

In progress - Business Finance

Arizona State University Online

High school diploma -

Shelton High School

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Iliana Lepe