Summary
Overview
Work History
Education
Skills
Activities
Languages
Timeline
Generic

ILIANA MARTINEZ

Stockton,CA

Summary

Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.

Overview

7
7
years of professional experience

Work History

Supervisor of Case Management

Oasis Florida
04.2020 - 12.2022
  • My role was to oversee, monitor and evaluate the Case Management program and services
  • A total of seven case managers were under my direct supervision
  • I provided guidance on best practices in care coordination, linking patients to Oasis Florida resources, community resources and self-management tools all while keeping my own case load of 80 clients ranging from low to high acuity
  • I intervened to resolve any grievances and/or concerns while keeping the Director of Case Management informed
  • Assisted in audits to ensure clients were receiving appropriate care and to make sure documentation was being submitted accurately and in a timely manner
  • I performed intakes, assured clients provided required documentation to determine client’s eligibility for services and updated client’s eligibility every six months
  • Assisted clients with Social Security and Medicaid forms, disability claims and other insurance related paperwork
  • Conducted home visits to assess the home environment and individual needs of client
  • Maintained confidentiality of client’s files and conversations to adhere to HIPAA and medical records requirements

Kids Club Attendant

UFC Gym
12.2018 - 09.2019
  • I was tasked with planning ahead and preparing activities according to the activity calendar
  • Supervised children to guarantee safety
  • Ensured parent/guardian completed and signed the Kid's Club Register when checking in and checking out children
  • Answered phone calls and questions while consistently offering professional, friendly, and engaging service

Case Manager Assistant Intern

Community Empowerment Resources
02.2019 - 05.2019
  • Fulfilled administrative duties, including: completing and filling paperwork, answering phone calls, and setting appointments
  • I helped in assessing clients to determine eligibility according to program guidelines and assured the clients provided required documentation
  • Helped clients with mental illness access services and reach goals in their individual recovery plan
  • I maintained compliance with HIPAA guidelines and kept client files/conversations confidential
  • Assisted in conducting mental health clinic/home visits to asses environment and individual needs

Skills Trainer

Bayada
05.2016 - 07.2017
  • My role required me to teach children/young adults with autism and other disabilities normative behaviors and independent living skills
  • I was responsible for implementing behavioral strategies to achieve maximum participation in home and community-based activities, both generic and specialized

Substitute Teacher

A+ Subs Inc.
09.2015 - 01.2016
  • I supervised all activities to ensure protection of all participants, usually a group of eleven
  • I planned and implemented activities to meet the physical, emotional, intellectual, and social needs of the children in the program and established communication with parent/guardian of child pertaining to child’s behavior and academic performance

Education

BACHELOR OF ARTS - SOCIOLOGY

UNIVERSITY OF HAWAI’I AT MĀNOA
05.2019

CERTIFICATE - SPANISH

UNIVERSITY OF HAWAI’I AT MĀNOA
05.2019

Skills

  • Dependable
  • Effective communication
  • Clinical assessment
  • Time management
  • Attention to detail
  • Organizational skills
  • Care coordination
  • Case assessment

Activities

  • Autism Society, Honolulu, HI, Volunteered to assist in putting together an event for children and adults on the autism spectrum.
  • River of Life Mission, Honolulu, HI, Volunteered to feed the homeless and help clean the facility.
  • Loaves and Fishes Soup Kitchen, Pensacola, FL, Volunteered to feed the homeless.

Languages

Spanish
Native or Bilingual

Timeline

Supervisor of Case Management

Oasis Florida
04.2020 - 12.2022

Case Manager Assistant Intern

Community Empowerment Resources
02.2019 - 05.2019

Kids Club Attendant

UFC Gym
12.2018 - 09.2019

Skills Trainer

Bayada
05.2016 - 07.2017

Substitute Teacher

A+ Subs Inc.
09.2015 - 01.2016

CERTIFICATE - SPANISH

UNIVERSITY OF HAWAI’I AT MĀNOA

BACHELOR OF ARTS - SOCIOLOGY

UNIVERSITY OF HAWAI’I AT MĀNOA

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ILIANA MARTINEZ