Iliana Montenegro
Horace
Summary
Dynamic Office Manager at Rusty Jones Orthodontics, skilled in enhancing customer service and streamlining operations. Proven track record in payroll processing and account reconciliation, fostering a positive work environment while driving team productivity. Adept at building strong patient relationships and effectively managing scheduling to meet diverse needs.
Overview
10
10
years of professional experience
Work History
Office Manager
Rusty Jones Orthodontics
03.2006 - 05.2016
- Recruited, interviewed and hired employees and implemented training to promote quality customer service.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Payroll, and maintaining and keep record of absent, sick balances, vacations, reviews and written ups.
- Successfully manage day to day operations, patients flow, customer service in a very busy office.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Provided exceptional customer service when addressing patients inquiries or concerns via phone calls or email correspondence or in person. Resolving in a satisfactory manner all issues.
- Internal and external marketing. Establishing friendly relationships with general dentists and generating ideas to better serve patients to promote referrals.
- Create and adjust schedules base in patients needs.
- Accounts receivable. Run accounts on the beginning of the month to asses monthly payments. Run late fees
- Collect monthly payments. Run 30, 60, and 90 day past due accounts. Attempt to collect payments.
- Send letters and keep legal documentation to of accounts sent to collections.
- Adjust No Sufficient Found accounts.
- Help patients with financial arrangements to continue treatment.
- Explain Orthodontic treatment, present contract and finances and sign contract with patients.
- Enter contract in the system and generated monthly statements.
- Call for insurance benefits, file and adjust Insurance accounts.
- Balance the end of month. Making sure everything balance(bank deposits, account, ortho system, end of day and of month)
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Make bank deposit. Check balance between deposit receipt and bank receipt.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Education
Dental Assistant/Dental Radiation -
Arizona State Board Of Dental Examiners
10-1996
Associate of Administration -
Colegio De Bachilleres
Estado De Mexico02-1991
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Account reconciliation
- Scheduling coordination
- Payroll processing
Languages
Spanish
Native or Bilingual
English
Timeline
Office Manager
Rusty Jones Orthodontics
03.2006 - 05.2016
Dental Assistant/Dental Radiation -
Arizona State Board Of Dental Examiners
Associate of Administration -
Colegio De Bachilleres
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