Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Iliana Navarro

Bakersfield,CA

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Overview

14
14
years of professional experience

Work History

Shift Manager

Carl's Jr
02.2006 - 12.2019
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.

Education

High School Diploma -

Golden Valley High School
Bakersfield, CA
06.2006

Skills

  • Reporting
  • Inventory and Supply Management
  • Labor and Food Cost Control
  • Mentoring
  • Cash Handling
  • Employee Support
  • Food Safety and Sanitation
  • Scheduling and Coordinating

Languages

Spanish
Full Professional

Timeline

Shift Manager

Carl's Jr
02.2006 - 12.2019

High School Diploma -

Golden Valley High School

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Iliana Navarro