Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Personal Information
Generic

Iliana Pinzon

Myrtle Beach,SC

Summary

I am trustworthy, assertive, friendly, and a hardworking professional seeking employment in a caring and professional atmosphere. A reliable individual who is also a fast learner. Has a great personality that will resonate throughout any job position and being bilingual is always a plus. Experienced with patient communication, ensuring clarity and empathy in all interactions. Utilizes problem-solving skills to address patient concerns efficiently. Knowledge of healthcare procedures and systems, ensuring seamless service and support.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Medical Customer Service Representative

LITTLE RIVER MEDICAL CENTER
05.2022 - Current
  • Greet patients, staff and visitors
  • Bilingual Receptionist
  • Collecting payments
  • Registering patients
  • Update chart demographics
  • Schedule appointments
  • Phone calls, Answering/calling patients
  • Verifying insurance
  • Make Dental appointments
  • Assist with applying and/or reapplying of patients who qualify for sliding fee program.
  • Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
  • Resolved escalated customer complaints efficiently while maintaining composure under pressure situations.
  • Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
  • Assisted in training new team members on company policies and best practices in medical customer service delivery.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.

Medical Assistant - Part-time/PRN

ATLANTIC UROLOGY CLINICS
10.2021 - 05.2022
  • Interviews patients, measures vital signs, such as pulse rate, temperature, blood pressure, weight, and height, and records information on patients' charts
  • Prepares treatment rooms and patients for examination
  • Cleans and sterilizes instruments
  • Inventories and orders medical supplies and materials
  • Operates electrocardiograph (EKG) and other equipment to administer routine diagnostic tests
  • Gives injections or treatments and performs routine laboratory tests
  • Schedules appointments and makes follow up phone calls to patients
  • Performs administrative tasks

Bilingual Administrative Assistant

DHEC (appleone)
08.2020 - 03.2022
  • Bilingual administrative assistant
  • Register COVID-19 Patients
  • Update patient charts/demographics
  • test patients for Covid-19
  • Phone calls
  • Enhanced office efficiency by managing and organizing daily administrative tasks.
  • Improved file organization system, making it easier to locate important documents when needed.
  • Served as a liaison between employees from different cultural backgrounds by mediating any misunderstandings or conflicts that arose due to language barriers.

Guest Services/Receptionist

Vacasa
01.2016 - 12.2018
  • Guest Services Agent/Front Desk Agent, Receptionist
  • Streamlined check-in and check-out processes for improved guest experience and increased positive reviews.
  • Supported marketing efforts by collecting guest feedback on their experiences and sharing insights with management for continuous improvement initiatives.
  • Assisted guests with special requests, ensuring a personalized and memorable stay at the hotel.
  • Handled high-pressure situations with professionalism, resolving guest complaints diplomatically and maintaining customer loyalty.
  • Maintained accurate financial records by reconciling daily transactions and preparing nightly reports.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Trained new staff members in customer service techniques and hotel operations.
  • Prepared reports on guest satisfaction levels and other metrics.

Education

Associate of Applied Science - Medical Assistant

Miller-Motte College
Conway, SC
02-2020

Diploma - undefined

Loris High School

Skills

  • Medical Terminology
  • Medical Office Experience
  • ICD-10
  • Critical thinking
  • Active listening
  • Customer relationship building
  • Patient scheduling
  • Patient registration
  • Medical records management
  • Patient data updates
  • Medical terminology proficiency
  • Friendly and outgoing
  • Team leadership
  • HIPAA compliance
  • Customer follow-up
  • Patient check-in
  • Medical Records
  • Typing
  • Customer service
  • Insurance verification
  • Transcription
  • Cash handling
  • Phlebotomy
  • Anatomy Knowledge
  • Epic
  • Medical receptionist
  • Retail
  • Clerical Experience
  • Patient Care
  • Front Desk
  • Microsoft Office
  • Laboratory Experience
  • Guest services
  • Data entry
  • Sales
  • Retail sales
  • Good communication
  • Teamwork
  • Effective leadership
  • Planning
  • Medical Billing
  • Microsoft Word
  • Phone Etiquette
  • Hospital Experience
  • Cerner
  • Excel
  • HIPAA
  • Cash register
  • Guest Service
  • ICD Coding
  • Medical Scheduling
  • Vital Signs
  • Bilingual
  • EMR Systems
  • Inventory
  • Management
  • Venipuncture
  • Microsoft Excel
  • Communication skills
  • Computer Skills
  • QuickBooks
  • Microsoft Powerpoint
  • Marketing
  • Organizational skills
  • MS Office
  • Medical Coding
  • Medicare/Medicaid

Certification

  • CPR/BLS
  • CMA - Certified Medical Assistant

Languages

Spanish

Timeline

Medical Customer Service Representative

LITTLE RIVER MEDICAL CENTER
05.2022 - Current

Medical Assistant - Part-time/PRN

ATLANTIC UROLOGY CLINICS
10.2021 - 05.2022

Bilingual Administrative Assistant

DHEC (appleone)
08.2020 - 03.2022

Guest Services/Receptionist

Vacasa
01.2016 - 12.2018

Diploma - undefined

Loris High School

Associate of Applied Science - Medical Assistant

Miller-Motte College

Personal Information

  • Bilingual (Fluent in Spanish)
  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer
  • Driving License: Driver's License
  • Work Permit: Authorized to work in the US for any employer
  • Availability: Anywhere, Anywhere
  • Visa Status: Authorized to work in the US for any employer

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