Summary
Overview
Work History
Education
Skills
Timeline
Generic

Iliana Sanchez

Las Vegas,NV

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of professional experience

Work History

Receptionist/Legal Assistant

Roebuck Law Firm
Las Vegas, NV
03.2024 - Current
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Assisted with special projects assigned by management when required.
  • Organized conference room reservations for meetings or events.
  • Prepared welcome packages for new hires containing relevant paperwork and other important details.
  • Answered and directed incoming calls using multi-line telephone system.

Professional Fundraiser

Synergy
Las Vegas, NV
11.2023 - 01.2024
  • Worked with volunteers to guide fundraising activities, managed finances and strategized with board members to innovate opportunities to attract new donors.
  • Coordinated with prospective donors to receive corporate sponsorships and initiate matching gift campaigns to achieve funding goals.
  • Managed relationships with existing donors to ensure their continued commitment to the organization's mission.
  • Collaborated with other departments such as marketing and communications to develop integrated strategies for reaching potential donors.

Cashier Team Lead

Wingstop
Las Vegas, NV
08.2023 - 11.2023
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Performed daily opening and closing procedures for the register area.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Processed refunds and exchanges according to company policy.

Front End Supervisor

Ross Dress for Less
Las Vegas, NV
02.2023 - 07.2023
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Issued receipts, refunds, credits or change due to customers.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Customer Service Representative Lead

Five Below
Las Vegas, NV
06.2021 - 01.2023
  • Cash Handling
  • Full fill shipments
  • Resolved escalated issues from customers or other departments within the organization.
  • Created training materials for new customer service representatives.
  • Assigned tasks and projects to team members based on individual strengths and weaknesses.
  • Provided one-on-one coaching sessions to help employees improve their customer service skills.
  • Implemented changes in policies or procedures as directed by upper management.
  • Promoted clean, safe, friendly work environment for employees and guests.
  • Trained staff to provide excellent customer service to challenging customers.

Education

High School Diploma -

Valley High School
Las Vegas, NV
05-2023

Skills

  • Problem solving
  • Event Management
  • Communizations
  • Complex Negotiations
  • Strategic Planning
  • Sales Strategies
  • Delegating Work
  • Public Speaking
  • Customer Relations
  • First Aid/CPR
  • Multitasking
  • Active Listening
  • Cultural Awareness
  • Critical Thinking
  • Scheduling
  • File Management

Timeline

Receptionist/Legal Assistant

Roebuck Law Firm
03.2024 - Current

Professional Fundraiser

Synergy
11.2023 - 01.2024

Cashier Team Lead

Wingstop
08.2023 - 11.2023

Front End Supervisor

Ross Dress for Less
02.2023 - 07.2023

Customer Service Representative Lead

Five Below
06.2021 - 01.2023

High School Diploma -

Valley High School

Similar Profiles

CREATE PROFILE
Iliana Sanchez