Iliana Velasquez
Albuquerque
Summary
With a robust background at First Choice Community Healthcare, I've honed my expertise in HR analytics and fostering diversity and inclusion, significantly enhancing employee satisfaction and retention. My strategic HR planning and organizational development skills have streamlined processes and improved efficiency, making a measurable impact on workplace morale and operational success.
Overview
12
12
years of professional experience
Work History
Senior HR Generalist
First Choice Community Healthcare
05.2022 - 08.2023
- Assisted in payroll processing, ensuring accurate compensation for all staff members on time each pay period.
- Facilitated annual performance reviews that offered constructive feedback.
- Conducted thorough investigations into workplace complaints, resolving conflicts fairly and efficiently while maintaining confidentiality.
- Mediated employee disputes to find mutually beneficial resolutions while maintaining positive relationships between parties involved.
- Streamlined HR processes for efficiency, simplifying paperwork procedures and enhancing the overall employee experience.
- Actively participated in the recruitment process by screening resumes, conducting interviews, and evaluating candidates for various positions within the company.
- Created recruitment strategies to find best candidates for each opening.
- Managed benefits administration, ensuring compliance with federal regulations while optimizing employee satisfaction through competitive offerings.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Administered employee benefits programs and assisted with open enrollment.
- Developed and implemented onboarding and orientation programs for new employees.
- Collaborated with managers to identify and address employee relations issues.
HR Generalist
First Choice Community Heathcare
04.2016 - 05.2022
- Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Managed benefits administration, ensuring accurate enrollment and timely processing of claims.
- Coached managers on effective performance management techniques, fostering a culture of continuous improvement among staff members.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Supported company growth by leading successful recruitment and hiring campaigns.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Collaborated with cross-functional teams to achieve organizational objectives through strategic HR planning.
HR Technician
First Choice Community Healthcare
04.2015 - 04.2016
- Assisted HR manager with annual performance review process, ensuring timely completion of evaluations and goal setting.
- Maintained accurate employee records, ensuring compliance with state and federal regulations.
- Managed benefits administration tasks, such as enrollment processing and claims resolution, providing excellent customer service to employees.
- Developed and implemented onboarding and orientation programs for new employees.
HR Service Representative
First Choice Community Healthcare
03.2014 - 04.2015
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Distributed employee engagement surveys to identify areas of improvement.
- Managed benefits administration, ensuring accurate enrollment and timely processing of claims for employees.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Finance Assistant/Contractor
First Choice Community Healthcare
11.2013 - 12.2013
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Responded promptly to vendor inquiries, fostering positive relationships with external partners.
- Assisted in month-end closing procedures, contributing to accurate financial reporting for stakeholders.
- Reduced payment errors by maintaining accurate vendor records and reconciling accounts regularly.
Office Assistant
First Choice Community Healthcare
05.2013 - 11.2013
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Assisted in the smooth functioning of the office by managing high volumes of paperwork and information.
Janitor
SMI Facility
03.2011 - 05.2012
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
Education
High School Diploma -
West Mesa High School
Albuquerque, NM05-2011
Skills
- HR policies and procedures
- HR analytics
- Diversity and inclusion
- Building morale
- Exit interviews
- Recruitment and selection
- Data analysis skills
- Organizational development
- Background checks
- Strategic HR planning
- Benefits administration
- Employee retention
- Internal communications
- Onboarding and orientation
- Employee surveys
- Compensation and benefits
- Employee engagement
- Process update ideas
- Employee pay structures
- HRIS management
- Customer relations
- Training and mentoring
- Team building
- Employee onboarding
- Employee relations
- Complex Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Senior HR Generalist
First Choice Community Healthcare
05.2022 - 08.2023
HR Generalist
First Choice Community Heathcare
04.2016 - 05.2022
HR Technician
First Choice Community Healthcare
04.2015 - 04.2016
HR Service Representative
First Choice Community Healthcare
03.2014 - 04.2015
Finance Assistant/Contractor
First Choice Community Healthcare
11.2013 - 12.2013
Office Assistant
First Choice Community Healthcare
05.2013 - 11.2013
Janitor
SMI Facility
03.2011 - 05.2012
High School Diploma -
West Mesa High School
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