Iliana Velasquez Baltazar
Los Angeles,CA
Summary
Dynamic professional with extensive experience in managing daily operations, coordinating staff and transportation, and collaborating with service partners to support adults with intellectual and developmental disabilities. A strong commitment to continuous learning drives the pursuit of knowledge and skills that enhance program quality and improve participant outcomes. Proven ability to foster a supportive environment that empowers individuals while ensuring efficient service delivery. Seeking to leverage expertise in a challenging position that values dedication to excellence and community impact.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Program Manager
Pathways
01.2019 - Current
- Oversee daily operations of a nonprofit program serving adults with intellectual and developmental disabilities, ensuring person-centered service delivery.
- Provide individualized training and support to help participants meet social, vocational, and recreational goals outlined in their IPP/ISP.
- Coordinate staff schedules, assign duties, and ensure adequate coverage and supervision.
- Manage transportation logistics in collaboration with Peak Plus Transportation to ensure timely and efficient service.
- Act as primary liaison with the Regional Center; handle communication, POS authorizations, and TSR submissions.
- Manage referrals, intakes, assessments, and enrollment processes for new participants.
- Maintain accurate daily and monthly attendance tracking and ensure audit compliance.
- Monitor individual progress and align services with program goals and person-centered plans.
- Follow up with employment and community partners to support vocational placements and participant development.
- Schedule and oversee interviews, job development meetings, and other participant appointments.
- Supported CARF audit preparation for the Supported Employment Program (SEP 952).
- Manage multiple Regional Center service codes: 952 (SEP), 055 (TDS), and 531 (Day Services).
- Train and coach staff to ensure high-quality, compliant service delivery.
Senior Youth Leader
Youth Policy Institute
01.2017 - 01.2019
- Provided visionary leadership for the after-school program, ensuring quality services for youth and families.
- Managed day-to-day operations of the expanded learning program.
- Created and organized daily schedules including academic, recreational, and enrichment activities.
- Built and maintained positive relationships with school staff, students, and families.
- Submitted all required documentation in a timely manner, including attendance, snack counts, program schedules, enrollment forms, and supply orders.
- Supervised a group of 20 students, facilitating safe and structured activities.
- Developed and implemented activity plans focused on enrichment, recreation, and the arts.
- Maintained accurate daily attendance and ensured safety protocols were followed.
Education
High School Diploma -
Los Angeles Senior High
Los Angeles, CA06-2007
Skills
- Program scheduling and daily operations management
- Staff supervision, training, and team leadership
- Transportation coordination and partnership building (eg, Peak Plus)
- Regional Center compliance (POS, TSRs, service codes 952, 055, 531)
- Intake, referral, and enrollment management
- Attendance tracking, documentation, and report preparation
- CARF audit preparation and quality assurance
- Proficient in Microsoft Office
- Bilingual: English / Spanish Fluent in both
- Highly organized, dependable, and detail oriented
- Individual Advocacy & Support
- Job Coaching
- Safety awareness and problem solving skills
Certification
- CPR / First Aid Certified
- DSP 1
- ACER-endorsed training curriculum in Employment Services for People with Disabilities 02/25
- Mandated Reporter: Child Abuse & Neglect
- FERPA: Confidentiality of Student Records
- Sexual Harassment Prevention & Policy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Program Manager
Pathways
01.2019 - Current
Senior Youth Leader
Youth Policy Institute
01.2017 - 01.2019
High School Diploma -
Los Angeles Senior High
Similar Profiles
Logan BrownLogan Brown
Janitorial Cleaner at PathwaysJanitorial Cleaner at Pathways
Tony GibsonTony Gibson
Detox Associate at PathwaysDetox Associate at Pathways
Savannah McFarlinSavannah McFarlin
Mental Health Counselor Intern at PathwaysMental Health Counselor Intern at Pathways
ASHLEY SANCHEZASHLEY SANCHEZ
Sales Associate at TargetSales Associate at Target
Amit ShahAmit Shah
Owner at Zoom RoomOwner at Zoom Room