Iliana Villa Chavez
Portage,IN
Summary
Results-driven Sales Associate known for productivity and efficient task completion. Specialize in customer relationship management, product knowledge, and persuasive communication. Excel in active listening, problem-solving, and adaptability to meet diverse client needs and drive sales success. Driven Sales Associate with comprehensive experience in customer engagement, product knowledge, and inventory management. Display strong interpersonal skills coupled with the ability to handle customer complaints effectively. Demonstrated success in fostering customer relationships, growing sales revenues and contributing positively to team dynamics.
Overview
5
5
years of professional experience
Work History
Sales Associate
Menards
Hammond, IN
08.2019 - Current
- Maintained up-to-date knowledge of store merchandise and policies.
- Used technology resources to assist customers in locating and selecting items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Described merchandise and explained use, operation and care.
- Developed trusting relationships with customers by making personal connections.
- Greeted customers and provided exceptional customer service.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Handled customer complaints in a professional manner.
- Demonstrated product features and benefits for customers' needs.
- Provided accurate information about products, prices and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Cleaned shelves, counters and tables to maintain organized store.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Received and displayed product shipments on store retail shelves upon delivery.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Education
High School Diploma -
George Rogers Clark High School
Hammond, IN06-2018
Skills
- Upselling
- Promotional support
- Retail loss prevention
- Merchandise display
- Store opening and closing
- Fraud detection
Languages
Spanish
Limited
Timeline
Sales Associate
Menards
08.2019 - Current
High School Diploma -
George Rogers Clark High School
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