Summary
Overview
Work History
Education
Skills
Timeline
Generic

Iliana Zapien

Kingsburg,CA

Summary

I am a motivated individual with strong organization and communication skills. I am reliable, professional, and able to maintain confidentiality. I work well in a team and I am comfortable using office software. I have a strong interest in HR and employee relations and I can be very good at problem-solving and time management.

Overview

4
4
years of professional experience

Work History

CNA

Kingsburg center
06.2022 - Current
  • Assist patient with daily living activities
  • Turn, reposition, and transfer patient to prevent bedsores
  • Assist with ambulation and mobility using walkers or wheelchairs
  • Maintain cleanliness and organization of patient rooms

Receptionist

Kingsburg Center
05.2024 - 08.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Maintained visitor log for entering and leaving facility for security purposes.

Waitress

Las tres cazuelas
07.2021 - 05.2022
  • Maintained working knowledge of restaurant's policies and procedures.
  • Followed procedures for safe food preparation, assembly, and presentation.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Resolved complaints promptly and professionally.
  • Took initiative to find extra tasks when scheduled duties were completed.
  • Communicated clearly and positively with coworkers and management.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Assisted supervisors to identify and resolve issues in the restaurant.
  • Take food and beverage orders accurately

Education

Human Resource

San Joaquin Valley College
Visalia, CA
07.2025

Skills

  • Fluent in both English and Spanish
  • Labor laws and ethical practices
  • Familiar with employee records
  • Creating spreadsheets using excel
  • Professionalism when working with staff and managers
  • Partner with management for organizational decision making in areas such as strategic planning, policy and procedure development, staffing, compensation, and talent management

Timeline

Receptionist

Kingsburg Center
05.2024 - 08.2025

CNA

Kingsburg center
06.2022 - Current

Waitress

Las tres cazuelas
07.2021 - 05.2022

Human Resource

San Joaquin Valley College

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