Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

ILIANEXYS DIAZ

Milwaukee,WI

Summary

As a highly skilled and confident individual, I excel in both team-based and independent capacities. My strong work ethic and exceptional organizational skills make me an asset in any setting. I am thrilled to take on a new challenge and work with a successful team to achieve outstanding results.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Hospitality Services Manager

Chili’s Bar & Grill
Milwaukee
12.2022 - 07.2024
  • Effectively managed a diverse workforce, cultivating an environment of cooperation, open communication, and mutual support
  • Assumed the position of Training Leader, ensuring prompt onboarding of new hires and provided a well-planned training schedule to expedite their familiarity with company policies and procedures while also serving as a role model and mentor, developing current employees for larger roles
  • Refined schedules to align with anticipated occupancy rates, ensuring optimal personnel levels during peak times while upholding service quality and controlling labor costs
  • Enforced strict adherence to health and safety regulations, ensuring a safe and welcoming environment
  • Memorized more than fifty meals and their ingredients, effectively describing them to guests over the phone and in person while promoting specials, add-ons, and making recommendations
  • Analyzed guest feedback to identify areas with potential of enhancement in services to foster a great relationship within the community
  • Ensured guests had a positive dine-in experience by regularly checking in and resolving any complaints, ensuring their satisfaction throughout their visit
  • Handled incoming calls by providing guests with information regarding to-go and dine-in experiences, as well as addressing concerns and complaints
  • Operated cash register credit, card machine, and other electronic equipment to ensure accurate order placement and payment processing, including handling refunds as necessary
  • Maintained optimal product and supply availability by placing orders with multiple vendors

Host

Chili's
Milwaukee, WI
10.2022 - 12.2022
  • Acknowledging guest upon arrival or departure, ensuring a positive first and last impression of the establishment
  • Managed and communicated wait times and reservations, ensuring prompt seating for guests, resolving any concerns that arose during service, and promptly notifying the manager as needed
  • Inform guest about rewards program along with perks upon seating and assist in filling out information if needed
  • Consistently ensured the cleanliness and organization of the dining room, while also implementing an efficient system to monitor server readiness to avoid overwhelming them

Associate

Amazon Fresh Grocery
10.2021 - 10.2022
  • Efficiently assembled orders using company smartphones, while maintaining item quality and storing them to delivery shelving
  • Utilized company technology to categorize and store incoming products on available shelving, ensuring optimal organizational efficiency
  • Collected orders and allocated them to proper route carts for delivery
  • Training new associates on inbound and outbound task
  • Taking on the role of a problem solver, resolving orders with a missing item, documenting associates who falsely skipped the item so they can be coached by managers, quickly locating items to fulfill grocery orders and returning them along the appropriate route cart
  • Taking the role of ICQA, using a company computer to check on skipped locations from the previous day, correct or add expiration dates, respond to customer complaints about damaged or expired goods, verify the accuracy of any significant inventory adjustments, count and organize shelves, and ordering needed supplies

Food Service Assistant

Aurora Health Care
Milwaukee, WI
11.2019 - 04.2020
  • Consistently provided timely meal deliveries to patients in various hospital areas, effectively resolving any issues related to food or service to ensure optimal patient satisfaction
  • Ensured all utensils, dishes, and glasses were kept clean and prepared for customer use
  • Maintained cleanliness and organization of work areas in compliance with company and regulatory standards.
  • Enhanced plating presentation by adding garnishes and other finishing touches
  • Collected carts of completed plating items from different sections of the hospital

Cashier

Kroger
Milwaukee, WI
10.2018 - 07.2019
  • Welcomed customers and provided assistance with finding necessary store items if needed
  • Operated cash registers, scanners, and computers to itemize and total customer purchases, accurately and promptly to prevent long wait times
  • Assisted with bagging items while returning exact changes and receipts
  • Maintained cleanliness by wiping down counters and conveyor belts to remove debris
  • Reduced health risks by eliminating outdated and overripe items from stock

Education

High School Diploma -

Nathan Hale High School
West Allis, WI
06.2020

Skills

  • Clerical support
  • Problem-solving abilities
  • Meticulous and organized
  • Excellent communication skills
  • Self-motivated
  • Customer oriented
  • Adaptive team player
  • Active listener

Certification

  • ServSafe (09/2023-09/2028)
  • Liquor License (05/2024-05/2026)

Volunteer Experience

  • MADACC
  • Kohl’s

Timeline

Hospitality Services Manager

Chili’s Bar & Grill
12.2022 - 07.2024

Host

Chili's
10.2022 - 12.2022

Associate

Amazon Fresh Grocery
10.2021 - 10.2022

Food Service Assistant

Aurora Health Care
11.2019 - 04.2020

Cashier

Kroger
10.2018 - 07.2019

High School Diploma -

Nathan Hale High School

Similar Profiles

CREATE PROFILE
ILIANEXYS DIAZ