Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ilianna Gutierrez

Sacramento,CA

Summary

Dynamic Medical Assistant with extensive experience at Community Health Centers Of America, excelling in patient care and insurance verification. Proven ability to enhance patient satisfaction through effective scheduling and compassionate communication. Skilled in EHR systems and vital signs measurement, consistently maintaining confidentiality and fostering a collaborative environment.

Overview

4
4
years of professional experience

Work History

Medical Assistant

Community Health Centers Of America
Sacramento, CA
01.2025 - Current
  • Administered injections, medications and treatments as directed by the physician.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Documented notes during patient visits.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Educated patients about medications, procedures and physician's instructions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Scheduled appointments for patients via phone and in person.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Explained treatment procedures and physicians' instructions.
  • Prepared treatment rooms for patient examinations.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Provided support to referring physicians in obtaining pre-authorization for services as necessary.
  • Assisted patients in understanding their insurance coverage and answered questions about referrals, authorizations, and other related issues.
  • Identified potential problems with referrals before submitting them to insurers and worked with providers to resolve those issues quickly.
  • Maintained detailed records of all patient referrals, including dates of submission, status updates, and any additional information required by insurance providers.
  • Maintained confidentiality of patient information in accordance with HIPAA regulations.
  • Processed incoming referral requests for medical services and submitted them to the appropriate insurance companies for authorization.
  • Verified insurance eligibility for referred services using online databases and contacted insurers directly when needed.
  • Tracked progress of each referral throughout its lifecycle from submission through authorization or denial notification.
  • Resolved escalated patient complaints relating to denied or delayed referrals promptly.
  • Coordinated with provider offices to ensure timely completion of referrals prior to scheduled appointments.

Front Desk Medical Assistant

WellSpace Health
11.2023 - 08.2024
  • Enhanced patient satisfaction by efficiently managing front desk operations and addressing concerns promptly.
  • Streamlined appointment scheduling for improved patient experience and reduced wait times.
  • Maintained patient records with accuracy, ensuring confidentiality and compliance with HIPAA regulations.
  • Contributed to a positive clinic environment by greeting patients warmly and providing exceptional customer service.
  • Collaborated with medical staff to coordinate patient care, facilitating efficient communication between departments.
  • Verified insurance coverage for patients, minimizing billing errors and reducing financial stress on the practice.
  • Assisted in training new front desk staff, sharing expertise and best practices for optimal performance.
  • Implemented an effective filing system for patient documents, increasing organization and accessibility of records.
  • Reduced appointment no-shows through diligent follow-up calls and reminders, maximizing clinic efficiency.
  • Provided compassionate support to patients during check-in/check-out processes, creating a welcoming atmosphere.
  • Facilitated smooth transitions between shifts by maintaining clear communication with colleagues about ongoing tasks or issues requiring attention.
  • Supported administrative tasks such as mail distribution or document scanning when necessary to maximize overall team productivity.
  • Completed daily cash reconciliations accurately while adhering to strict financial controls.
  • Collaborated with other medical assistants on special projects or initiatives designed to improve overall practice operations.
  • Handled sensitive situations involving distressed patients calmly while demonstrating empathy and professionalism.
  • Actively stayed up-to-date on industry guidelines and best practices, applying new knowledge to enhance front desk operations.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Maintained current and accurate medical records for patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Registered and verified patient records before triage with most up-to-date information.

Medical Assistant

Premier Podiatry & Orthopedics
02.2022 - 06.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Wound Care, wrapping wounds, dressing wounds
  • Rooming 40 patients by myself, keeping good flow in a timely matter
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Taught patients about medications, procedures, and care plan instructions.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Measured patient pulse oximetry.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Developed treatment plans according to current wound care protocols.
  • Treated and carefully tended to vascular and diabetic ulcers.
  • Instructed patients and caregivers on how to clean and dress wounds and how to prevent infections.
  • Implemented plans to prevent pressure ulcers and other wound developments.
  • Maintained impeccable hospital cleanliness and sanitation for most effective treatment of wounds.
  • Provided post-surgery treatment and care for patients with ostomies.
  • Documented and examined patient recovery and reported progress to doctors for effective management.
  • Treating wounds
  • Treated over 200 patients per year with wounds caused by medical treatments, diseases and injuries.
  • Oriented and trained new staff on proper procedures and policies.

Medical Assistant Extern

Roseville Family Health Care Center
01.2023 - 03.2023
  • Patient Admission or check-in
  • Scheduled appointments
  • Office
  • Obtained and recorded patient vitals
  • Administration of subcutaneous and intramuscular immunizations/vaccines
  • Administration of nebulizer breathing treatments
  • Performed urinalysis, and assisted physician with various procedures
  • Ear irrigations
  • Wart removals
  • Collection of urine samples
  • Triaged and directed incoming calls
  • Obtained and processed the insurance information
  • Supported multiple doctors in daily tasks
  • Monitored and communicated patient conditions and concerns using computerized documentation systems
  • Cleaned, sanitized and prepared medical instruments prior to usage
  • Conducted equipment and instrument inventory
  • Maintained accurate records of patient care, condition, progress and concerns
  • Obtaining information about client's medical history, drug history, complaints and allergies
  • Cleaned and sterilized instruments and disposed of contaminated supplies
  • Performed general office duties, such as answering telephones, taking dictation and completing insurance forms
  • Operated x-ray, electrocardiogram (EKG), and other equipment to administer routine diagnostic tests
  • Authorized drug refills and provided prescription information to pharmacies
  • Contacted medical facilities or departments to schedule patients for tests or admission
  • Employment Break: In school for Medical Career
  • Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
  • Maintained clean and safe clinic environment to prevent injuries.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Collected histories, vitals, and current complaints via patient interviews.
  • Scheduled appointments and tests to coordinate patient care.
  • Prepared, administered and documented medications under direction of licensed medical provider.
  • Welcomed patients and inquired about wellbeing since last treatment.

Receptionist

H&R Block
01.2021 - 08.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Kept reception area clean and neat to give visitors positive first impression
  • Confirmed appointments, communicated with clients and updated client records
  • Answered central telephone system and directed calls accordingly
  • Resolved customer problems and complaints
  • Responded to inquiries from callers seeking information
  • Managed multiple tasks and met time sensitive deadlines
  • Provided clerical support to company employees by copying, faxing and filing documents
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments
  • Restocked supplies and placed purchase orders to maintain adequate stock levels
  • Scheduled and confirmed appointments and meetings for senior management team
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security
  • Kept records in CRM to maintain customer data
  • Drafted professional memos, letters and marketing copy to support business objectives and growth
  • Liaised with vendors, contractors and professional services personnel to properly process orders
  • Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors

Education

High School Diploma -

UEI College
Sacramento, CA

Inderkum High School
Sacramento, CA

Skills

  • Visitor and Customer Relations
  • Positive Attitude
  • Scheduling patients
  • Sending orders for perscription refills
  • Referalls
  • EMR System
  • Epic
  • Data Entry
  • Digital File Transmission
  • Building Security
  • Scheduling and Calendar Management
  • Research and Data Analysis
  • Customer Service-Oriented
  • Payment Processing
  • Microsoft Office Suite
  • Courteous and Professional
  • Computer Proficiency
  • Multi-Line Phone Systems
  • Multitasking and Prioritization
  • Positive Attitude and Energetic
  • Verbal and Written Communication
  • Documentation and Reporting
  • Vital signs measurement
  • Appointment scheduling
  • Insurance verification
  • Patient confidentiality
  • Team collaboration
  • Problem solving
  • Time management
  • Attention to detail
  • Medical terminology
  • Immunization administration
  • EKG administration
  • Vital signs and examinations
  • OB/GYN procedures
  • Restocking lab supplies
  • Telehealth coordination

References

References available upon request.

Timeline

Medical Assistant

Community Health Centers Of America
01.2025 - Current

Front Desk Medical Assistant

WellSpace Health
11.2023 - 08.2024

Medical Assistant Extern

Roseville Family Health Care Center
01.2023 - 03.2023

Medical Assistant

Premier Podiatry & Orthopedics
02.2022 - 06.2023

Receptionist

H&R Block
01.2021 - 08.2021

High School Diploma -

UEI College

Inderkum High School

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Ilianna Gutierrez