Ilianna Parra

I oversee daily warehouse operations, ensuring efficient inbound and outbound logistics, inventory accuracy, and fulfillment performance. Reporting to the VP of Operations. I provide hands-on leadership, develop warehouse staff, and drive process improvements to maintain high service level agreements (SLAs). Also collaborate cross-functionally to optimize workflows, enhance system efficiencies, and ensure a seamless customer experience.

Team Leadership & Performance Management:

• Supervise, train, and mentor warehouse associates, fostering a high-performance culture.
• Oversee daily workload distribution, ensuring productivity and operational efficiency.
• Conduct performance evaluations and provide ongoing coaching to support career development.

Fulfillment & Logistics Oversight:

• Manage inbound receiving, outbound fulfillment, and inventory control processes.
• Ensure compliance with SLAs, quality standards, and safety regulations.

3PL & Vendor Coordination:

• Collaborate with third-party logistics (3PL) partners to maintain efficient warehousing and distribution.
• Monitor and enforce performance metrics (order accuracy, inventory integrity, and processing speed).
• Address operational issues proactively, implementing corrective actions as needed.

Process Optimization & Systems Management:

• I Partner with the Warehouse Systems & Service Lead to enhance warehouse management system (WMS) functionality.
• Identify and implement process improvements to drive efficiency and cost savings.
• Utilize data insights to monitor KPIs, resolve bottlenecks, and optimize workflows.

Reporting & Cross-Functional Collaboration:

• Track and analyze operational performance, providing reports to leadership.
• Collaborate with customer service, sales, and inventory teams to align warehouse functions with business goals.
• Communicate effectively across teams to ensure seamless execution of fulfillment strategies.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Cleaned counters, machines, utensils, and seating areas daily.
• Controlled line and crowd with quick, efficient service.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Maintained regular and consistent attendance and punctuality.

• Promoted high standards through personal example to help each member understand expected behaviors and standards.
• Worked with different stations to provide optimal coverage and meet production goals.
• Trained new team members by relaying information on company procedures and safety requirements.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Worked with a team of over 20 people to identify areas of improvement and devised solutions based on findings.
• Established open and professional relationships with team members to resolve various issues quickly.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Held weekly team meetings to inform team members of company news and updates.
• Managed schedules, accepted time off requests, and found short-lift coverage.
• Designed strategic plans for component development practices to support future projects.

• Created job files for each project and maintained current data in each file.
• Responded to requests for information on materials to inquiring parties.
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Managed competing demands and professionally adapted to frequent changes, delays, and unexpected events.
• Reported regularly to managers on project progress and technical problems.
• Scheduled over two meetings daily between project stakeholders to discuss deliverables, schedules, and conflicts.
• Kept projects on schedule by managing deadlines and adjusting workflows.
• Monitored project progress, identified risks, and took corrective action as needed.
• Tracked hours to keep projects on task and within budgetary parameters.

• Gathered and organized materials to support operations.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
• Coached employees through day-to-day work and complex problems.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Coordinated with Manager to handle payroll
• Managed company schedule to coordinate calendar
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager

• Prepared specialty drinks such as cappuccinos, lattes and mochas.
• Controlled line and crowd with quick, efficient service.
• Packaged bagels, muffins and other food items for customer purchase.
• Monitored supply levels at counter and maintained customer areas to meet typical demands.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Cleaned counters, machines, utensils, and seating areas daily.
• Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Learned special recipe items and seasonal offerings to best meet customer needs.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Helped management keep adequate supply on hand by notifying of shortages.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.

• Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
• Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
• Moved merchandise using forklifts, pallet jacks and hand trucks.
• Updated pricing by changing labels and signage for short-term promotions and final clearances.
• Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
• Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
• Worked varied hours to meet seasonal and business needs.
• Reviewed printed tickets or digital orders to get item numbers and merchandise locations.

• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Bussed and reset tables to keep dining room and work areas clean.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.