Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ilianna Parra

Ilianna Parra

Pawcatuck,United States

Summary

Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. As well as outgoing and friendly Barista with excellent interpersonal communication strengths. Good experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality.

Overview

3
3
years of professional experience

Work History

Team Lead

Pro X Fulfillment Center
03.2023 - Current
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Worked with different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Worked with a team of over 20 people to identify areas of improvement and devised solutions based on findings.
  • Established open and professional relationships with team members to resolve various issues quickly.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Held weekly team meetings to inform team members of company news and updates.
  • Managed schedules, accepted time off requests, and found short-lift coverage.
  • Designed strategic plans for component development practices to support future projects.

Project Manager

Pro X Fulfillment Center
01.2023 - 03.2023
  • Created job files for each project and maintained current data in each file.
  • Responded to requests for information on materials to inquiring parties.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Managed competing demands and professionally adapted to frequent changes, delays, and unexpected events.
  • Reported regularly to managers on project progress and technical problems.
  • Scheduled over two meetings daily between project stakeholders to discuss deliverables, schedules, and conflicts.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Monitored project progress, identified risks, and took corrective action as needed.
  • Tracked hours to keep projects on task and within budgetary parameters.

Coordinator

Pro X Fulfillment Center
11.2022 - 01.2023
  • Gathered and organized materials to support operations.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Coached employees through day-to-day work and complex problems.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Coordinated with Manager to handle payroll
  • Managed company schedule to coordinate calendar
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager

Fulliment Assocaite

Pro X Fulfillment Center
04.2021 - 11.2022
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Worked varied hours to meet seasonal and business needs.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.

Barista

Stick And Fin
08.2022 - 11.2022
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Controlled line and crowd with quick, efficient service.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Waitress

Mystic Pizza
03.2020 - 08.2022
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.

Education

High School Diploma -

Westerly High School
Westerly, RI
06.2021

Skills

  • Project Management
  • Business Process Re-Engineering
  • Staff Training
  • Cash Register Operation
  • Food Preparation and Safety
  • Coffee Machinery
  • Product Display
  • Adaptive and Creative
  • Opening and Closing Coordination
  • Continuous Improvement Projects
  • Team Leadership
  • Payroll Experience

Languages

Spanish
Full Professional

Timeline

Team Lead

Pro X Fulfillment Center
03.2023 - Current

Project Manager

Pro X Fulfillment Center
01.2023 - 03.2023

Coordinator

Pro X Fulfillment Center
11.2022 - 01.2023

Barista

Stick And Fin
08.2022 - 11.2022

Fulliment Assocaite

Pro X Fulfillment Center
04.2021 - 11.2022

Waitress

Mystic Pizza
03.2020 - 08.2022

High School Diploma -

Westerly High School

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Ilianna Parra