Ilianna Parra
New London,CT
Summary
Warehouse Manager with expertise in leading 3PL warehouse operations, inventory management, and process improvements. Skilled in developing efficient workflows and enhancing team performance to elevate customer satisfaction. Proven ability to adapt quickly to challenges and drive projects from conception to execution while fostering collaboration and effective problem-solving.
Overview
6
6
years of professional experience
Work History
Warehouse Operations Manager
Pro X Fulfillment
Westerly, RI
04.2024 - Current
- Oversaw daily warehouse operations, ensuring efficient workflow and timely order fulfillment.
- Implemented inventory management systems to optimize stock accuracy and reduce discrepancies.
- Analyzed performance metrics to identify areas for process improvement, driving efficiency in operations.
- Coordinated with cross-functional teams to streamline supply chain processes and improve overall service levels.
- Developed standard operating procedures (SOPs) to maintain consistency across warehouse functions and tasks.
- Mentored staff on operational strategies, fostering a culture of continuous improvement within the team.
- Successfully managed high-volume periods by allocating resources efficiently and maintaining a smooth workflow, ensuring timely delivery of products.
- Developed employee training programs to enhance skill sets and increase overall productivity within the warehouse team.
- Organized storage layouts, resulting in increased accessibility of items and improved worker efficiency during retrieval tasks.
- Directed the recruitment process for new hires, building a strong team committed to operational excellence in the warehouse environment.
Team Lead
Pro X Fulfillment Associate
Westerly
03.2024 - Current
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Monitored team performance and delivered constructive feedback to enhance productivity and uphold quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Coordinated with different stations to ensure optimal coverage and achieve production goals.
- Worked with a team of over 20 people to identify areas of improvement and devised solutions based on findings.
- Trained new team members by relaying information on company procedures and safety requirements.
- Developed strategic plans for component development practices to align with future project needs.
Project Manager
Pro X Fulfillment Center
Westerly, RI
01.2023 - 03.2023
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Coordinated daily meetings with project stakeholders to align on deliverables, schedules, and resolve conflicts.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Managed competing demands and professionally adapted to frequent changes, delays, and unexpected events.
- Monitored project progress and identified risks.
- Monitored project hours to ensure adherence to timelines and budgetary constraints.
- Reported regularly to managers on project progress and technical problems.
- Addressed information requests on materials from stakeholders, ensuring timely access to necessary resources.
- Created job files for each project and maintained current data in each file.
Coordinator
Pro X Fulfillment Center
Westerly, RI
11.2022 - 01.2023
- Coordinated company schedule to ensure efficient calendar management.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Prioritized tasks and resolved workflow issues to enhance customer and manager relationships.
- Coached employees through day-to-day work and complex problems.
- Collaborated with manager to process payroll efficiently
- Organized materials to streamline operations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager
Barista
Stick And Fin
Westerly, RI
08.2022 - 11.2022
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Coordinated customer flow during busy hours to maintain efficient service. with quick, efficient service.
- Engaged with customers during hectic periods to foster a fun, positive environment.
- Studied and memorized specialty recipes to provide accurate customer recommendations. and seasonal offerings to best meet customer needs.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Assisted management by reporting low inventory levels to maintain product availability. on hand by notifying of shortages.
- Enhanced customer loyalty through effective communication and resolution of issues.
Fulliment Assocaite
Pro X Fulfillment Associate
Westerly, RI
04.2021 - 11.2022
- Prepared orders by processing requests, pulling materials from warehouse, packing boxes, and organizing shipments for efficient distribution.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to reduce shipping errors and ensure timely deliveries.
- Supervised inventory cycle counting processes and maintained accurate records of surplus, damages, and returns to enhance inventory accuracy.
- Transported merchandise within warehouse using forklifts and pallet jacks. using forklifts, pallet jacks and hand trucks.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Adjusted work schedule to accommodate seasonal demand and operational needs. to meet seasonal and business needs.
Waitress
Mystic Pizza
Mystic, CT
03.2020 - 08.2022
- Supervised set-up of banquet food stations and coordinated service across multiple dining areas to enhance guest experience.
- Conducted timely check-ins with customers to take orders and assess meal satisfaction, promptly addressing any concerns.
- Assisted customers with dietary restrictions to select safe food options.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Executed opening, closing, and shift change duties to ensure smooth restaurant operations and team preparedness.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins to prepare for dining service. and prepared silverware sets to provide adequate supply for host station.
Education
High School Diploma -
Westerly High School
Westerly, RI06-2021
Skills
- Shipping and receiving
- Order fulfillment
- Inventory management
- Process optimization
- Process improvement
- Project Management
- Team Leadership
- Employee scheduling
- Staff Training
- Recruitment training
- Coaching
- Conflict resolution
- Attention to detail
- Multitasking
- Teamwork and collaboration
- Adaptive and Creative
Languages
Spanish
Full Professional
Timeline
Warehouse Operations Manager
Pro X Fulfillment
04.2024 - Current
Team Lead
Pro X Fulfillment Associate
03.2024 - Current
Project Manager
Pro X Fulfillment Center
01.2023 - 03.2023
Coordinator
Pro X Fulfillment Center
11.2022 - 01.2023
Barista
Stick And Fin
08.2022 - 11.2022
Fulliment Assocaite
Pro X Fulfillment Associate
04.2021 - 11.2022
Waitress
Mystic Pizza
03.2020 - 08.2022
High School Diploma -
Westerly High School