Ilianna Thompson
San Antonio
Summary
Proven to enhance customer satisfaction and streamline operations at Trailhead Family Chiropractic, I excel in office organization and guest relations. Demonstrated ability to manage high-volume tasks, including appointment scheduling and clerical support, while fostering positive team relationships and maintaining confidentiality. Achieved significant improvements in efficiency and client retention through meticulous attention to detail and exceptional service.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Trailhead Family Chiropractic
03.2021 - 05.2024
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Was also employed in the same position from February 2017 to June 2019
Personal Assistant
Jessica Boman
03.2021 - 05.2024
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Kept detailed track of household and maintenance inventory and schedules.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Ensured a safe and nurturing environment for children with attentive supervision and care.
- Contributed to a peaceful home environment through proactive conflict resolution between siblings.
Education
High School Diploma -
Christian Liberty
Menifee, CA05.2016
Skills
- Clerical Support
- Guest Relations
- Correspondence drafting
- Spreadsheet tracking
- Office Organization
- Cash Handling
- Customer Service
- Appointment Scheduling
Timeline
Front Desk Receptionist
Trailhead Family Chiropractic
03.2021 - 05.2024
Personal Assistant
Jessica Boman
03.2021 - 05.2024
High School Diploma -
Christian Liberty
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