Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Ilianny Lorenzo

Ilianny Lorenzo

Phoenixville,PA

Summary

Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment. Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment. Responsible professional skilled at making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

7
7
years of professional experience

Work History

Bartender

THE GEM BAR
Spring City, PA
03.2022 - Current
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Stocked ice bins and coolers as needed throughout shift.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Collected and organized daily till totals and tips.
  • Completed regular bar inventories and daily requisition sheets.

Phone Repair Technician

Temp To Hire
Manchester, PA
10.2022 - 01.2023
  • Diagnosed and repaired hardware issues on various types of mobile phones, tablets, and other electronic devices.
  • Assessed customer needs in order to provide appropriate solutions for phone repairs.
  • Troubleshot software and hardware problems on a variety of mobile devices.
  • Maintained accurate records of all repair work completed.
  • Provided technical advice to customers regarding device maintenance and usage.
  • Conducted quality assurance tests on repaired devices prior to returning them to customers.
  • Repaired damaged housings or replaced them with new ones as necessary.
  • Created detailed reports outlining the nature of each repair job performed.
  • Ensured that all tools were properly calibrated and maintained in good working condition.
  • Tested connections to verify power supplies and communication link functionality.

Assembly Line Worker

Harley Davidson Vehicle Operations
York, PA
07.2019 - 09.2022
  • Assembled components of a variety of products, adhering to production specifications.
  • Monitored assembly line operations and identified any issues or problems that arose.
  • Inspected finished products for quality assurance purposes.
  • Loaded raw materials into machines for processing according to instructions provided by supervisors.
  • Worked quickly and efficiently while maintaining high standards of quality control.
  • Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence.
  • Removed physical refuse and debris and organized tools to maintain safe work environment.

Team Member

Infinitos
York
09.2017 - 05.2019
  • Assisted customers with product selection and ordering process.
  • Provided customer service support to ensure satisfaction.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Operated the pizza oven, ensuring pizzas were cooked to order.
  • Cleaned and sanitized kitchen surfaces and equipment.
  • Handled customer orders in a timely manner, ensuring accuracy of order.
  • Maintained inventory of ingredients such as cheese, vegetables, meats and spices.
  • Communicated with customer to provide menu offering details and assist with decision-making.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.

Education

High School Diploma -

Northeastern Hugh
Manchester
05-2019

Some College (No Degree) - Family And Community Services

Pennstate York
York, PA

Skills

  • Health codes compliance
  • Safe serving knowledge
  • Service-oriented mindset
  • Hospitality and accommodation
  • Courteous
  • Engaging personality
  • Organizational ability
  • New Hire Training
  • Safe service compliance
  • Customer Service
  • Anticipating guest needs

Affiliations

  • volunteer at the aspca
  • Creative hobbies
  • hiking
  • documentaries
  • adventures

References

References available upon request.

Timeline

Phone Repair Technician

Temp To Hire
10.2022 - 01.2023

Bartender

THE GEM BAR
03.2022 - Current

Assembly Line Worker

Harley Davidson Vehicle Operations
07.2019 - 09.2022

Team Member

Infinitos
09.2017 - 05.2019

High School Diploma -

Northeastern Hugh

Some College (No Degree) - Family And Community Services

Pennstate York

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Ilianny Lorenzo