Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ilianyelis Laureano-Benitez

Groveland,USA

Summary

Professional client care expert with passion for delivering exceptional service and fostering strong client relationships. Adept at handling complex client needs and consistently exceeding expectations. Known for effective collaboration and adaptability in dynamic environments. Possess strong organizational and interpersonal skills.

Overview

11
11
years of professional experience

Work History

Client Care Coordinator

Abernathy Home Care
10.2024 - Current
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Conducted in-depth analysis of scheduling failures to prevent recurrence, enhancing overall project reliability.
  • Serve as a point of contact for caregivers and clients.
  • Answered and managed incoming and outgoing calls while maintaining accurate documentation.
  • Coordinated with multiple departments to ensure clients needs are fulfilled.
  • Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Advocated for clients best interests when liaising with different departments, ensuring their needs were always heard and considered during internal discussions.
  • Assisted team members in resolving complex client issues, promoting a collaborative work environment.
  • Streamlined appointment scheduling for improved efficiency.
  • Provided comprehensive support to clients and caregivers
  • Delivered prompt service to prioritize customer needs.
  • Participate on on call-rotation

Client Care Coordinator

Elara Caring
07.2017 - 10.2024
  • Answered and managed incoming and outgoing calls while maintaining accurate documentation.
  • Promptly responded to inquiries and requests from prospective consumers.
  • Serve as a point of contact for caregivers and clients.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Maintained detailed records of client interactions, enabling accurate tracking and reporting of performance metrics.
  • Served as a trusted point of contact for internal colleagues regarding all aspects of client care coordination efforts across departments.
  • Conducted regular follow-ups with clients to gauge satisfaction levels and identify areas for improvement.
  • Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience
  • Delivered prompt service to prioritize consumer needs.
  • Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
  • Monitored service delivery quality to ensure exceptional client experiences consistently.
  • Facilitated the timely resolution of billing inquiries, leading to improved cash flow and reduced outstanding balances.
  • Trained staff on operating procedures and company services.
  • Monitored employee performance closely to identify areas for improvement or additional training needs that would lead to optimized scheduling outcomes.
  • Managed high-priority escalations effectively, minimizing negative impact on the organization.
  • Participate in on-call rotation

Home Health Aide

Elara Caring
04.2014 - 07.2017
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
  • Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
  • Provided mobility assistance such as walking and regular exercising.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Performed light housekeeping duties including laundry linen changes, sweeping, vacuuming and mopping ensuring a clean and organized living space for patients.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Assisted with end-of-life care.

Education

High School Diploma -

Woonsocket High School
Woonsocket, RI

Skills

  • Accurate data entry
  • Staffing coordination
  • Appointment coordination
  • Effective communication
  • Proficient in Spanish
  • Customer engagement
  • Effective organizational skills
  • Process documentation
  • Setting clear goals
  • Strategic planning
  • Analytical problem-solving
  • Strong attention to detail

Languages

Spanish
Native or Bilingual

Timeline

Client Care Coordinator

Abernathy Home Care
10.2024 - Current

Client Care Coordinator

Elara Caring
07.2017 - 10.2024

Home Health Aide

Elara Caring
04.2014 - 07.2017

High School Diploma -

Woonsocket High School

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