Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ilias Markou

Melville,New York

Summary

Highly motivated Pharmacy Technician in pharmacy school with over a year of experience in a fast-paced retail pharmacy environment. Proficient in prescription processing, inventory management, and strict adherence to HIPAA and pharmacy regulations. Proven ability to provide exceptional customer service and support pharmacists in delivering quality patient care. Seeking to leverage strong organizational skills and clinical knowledge to contribute to the team

Overview

3
3
years of professional experience

Work History

Pharmacy Technician

Walgreens
07.2024 - Current
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Store Associate

Walgreens
07.2023 - Current
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Store Associate

Harmons Face Values
07.2022 - 04.2023
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.

Education

No Degree - Pharmacy School

St. John's University
Jamaica, NY
06-2029

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Insurance billing

Languages

Chinese (Mandarin)
Limited Working
Greek
Native or Bilingual
English
Native or Bilingual

Timeline

Pharmacy Technician

Walgreens
07.2024 - Current

Store Associate

Walgreens
07.2023 - Current

Store Associate

Harmons Face Values
07.2022 - 04.2023

No Degree - Pharmacy School

St. John's University

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