Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ilich Takhalov

Hallandale

Summary

Dynamic Computer Technician and Sales Specialist with proven expertise at B&H Photo Video. Skilled in troubleshooting and repairing hardware, I enhanced customer satisfaction through effective remote support. Adept at system upgrades and installations, I fostered strong client relationships, ensuring tailored solutions that met diverse needs and improved operational efficiency.

Experienced with leading retail sales teams to achieve exceptional performance. Utilizes customer-focused sales strategies and effective team management to drive success. Track record of fostering collaborative environment and adapting to changing retail needs.

Overview

17
17
years of professional experience

Work History

Computer Technician & Sales Specialist

B&H Photo Video - Electronics and Camera Store
11.2008 - Current
  • Linked computers to network and peripheral equipment.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
  • Resolved technical issues for clients through remote support, increasing customer satisfaction.
  • Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
  • Recommended new and replacement hardware and software purchases.
  • Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
  • Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Implemented data backup solutions to protect vital company information from potential loss.
  • Recovered critical information from data back ups to restore functionality.
  • Successfully migrated company data during system upgrades without losing any critical information.
  • Maintained office PCs, networks and mobile devices.
  • Assisted customers with technical support inquiries.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Built productive relationships with customers to establish trust, rapport and increase satisfaction.

Education

High School Diploma -

Forest Hills High School
New York, NY

Bachelor of Science -

Hunter College
New York, NY

Skills

  • Computer assembly
  • Desktop and laptop installations
  • Computer troubleshooting
  • Installation and repair
  • System upgrades
  • Software applications
  • Hardware and software installation
  • Software updates
  • Technical support
  • Remote support
  • Help desk experience
  • Help desk operations
  • Retail sales professional

Languages

English & Russian
Professional Working

Timeline

Computer Technician & Sales Specialist

B&H Photo Video - Electronics and Camera Store
11.2008 - Current

High School Diploma -

Forest Hills High School

Bachelor of Science -

Hunter College

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