Ilicia Ellis
Customer service
San Bruno,CA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
11
11
years of professional experience
Work History
Classroom Aide
Wings
10.2023 - 06.2024
- Promoted a positive classroom environment by fostering strong relationships with students and addressing behavioral issues promptly.
- Reduced teacher workload by grading assignments, quizzes, and tests, providing timely feedback to students.
- Facilitated small group instruction for struggling learners under the guidance of lead teachers.
- Enhanced students'' learning experiences by providing individualized support and assistance during class activities.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Provided essential support for special education students, enabling them to participate fully in mainstream classrooms.
- Contributed to improved student performance by implementing targeted interventions and monitoring progress regularly.
- Took part in professional development workshops to boost skills.
Grocery Team Member
Trader Joe's
San Francisco, CA
04.2022 - 01.2023
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Conducted timely price checks for customers while providing knowledgeable recommendations based on their needs.
- Improved overall store appearance by keeping aisles clean, uncluttered, and well-stocked throughout the day.
Customer Relations Manager
Relocation Breakthroughs
03.2014 - 03.2020
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Sales Associate
Colonial Supplemental Insurance
03.2013 - 01.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor Of Arts - Psychology
Sonoma State
Rohnert Park, CA06.1995
Skills
- Patience and Empathy
- Classroom Management
- Classroom Organization
- Positive Reinforcement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Classroom Aide
Wings
10.2023 - 06.2024
Grocery Team Member
Trader Joe's
04.2022 - 01.2023
Customer Relations Manager
Relocation Breakthroughs
03.2014 - 03.2020
Sales Associate
Colonial Supplemental Insurance
03.2013 - 01.2014
Bachelor Of Arts - Psychology
Sonoma State
Similar Profiles
Reid BellamyReid Bellamy
Kitchen Manager at WingsKitchen Manager at Wings
GURSHARAN SINGHGURSHARAN SINGH
Chef at WingsChef at Wings
Lee RobertsLee Roberts
Line Cook / Grill Cook at WINGSLine Cook / Grill Cook at WINGS
Laura McBrideLaura McBride
Substitute Teacher at San Mateo Union High School DistrictSubstitute Teacher at San Mateo Union High School District
Juan-Pablo PlascenciaJuan-Pablo Plascencia
Store Employee at In-N-Out BurgerStore Employee at In-N-Out Burger