Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ilicia Glover

Brooklyn,NY

Summary

Hardworking team member skilled in safely moving heavy loads manually or using forklifts and pallet jacks. Punctual, reliable and dedicated to teamwork.

Overview

19
19
years of professional experience

Work History

Package Handler

Federal Express
03.2024 - 05.2024
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Followed safety regulations to maintain safe work environment.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.

HHA

Freedom Care
03.2023 - 09.2023
  • Managed household chores such as laundry, meal preparation, and light cleaning, allowing clients to focus on their health and wellbeing.
  • Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
  • Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
  • Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.

Package Unloader

UPS
06.2021 - 04.2022
  • Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
  • Assisted other team members in navigating large loads.
  • Used barcode scanners and other technology to track and document cargo information.
  • Demonstrated flexibility and adaptability by adjusting seamlessly to sudden changes in shipment schedules or warehouse priorities.
  • Handled packages with care while transporting from truck to loading dock.
  • Prepared cargo for shipment by packaging, labeling and palletizing to avoid damage during shipment.

Associate

Amazon
11.2021 - 01.2022
  • Worked varied hours to meet seasonal and business needs.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Greeted customers and offered assistance for increased customer satisfaction.

HHA

Sunnyside Community Services
10.2017 - 04.2019
  • Managed household chores such as laundry, meal preparation, and light cleaning, allowing clients to focus on their health and wellbeing.
  • Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
  • Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

Intern

QBG
06.2017 - 08.2017
  • Analyzed problems and worked with teams to develop solutions.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.

Wheelchair Agent

JFK Airport
09.2011 - 01.2015
  • Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
  • Demonstrated sensitivity to diverse populations, treating all passengers with dignity and respect regardless of their physical limitations or cultural backgrounds.
  • Transported over [Number] passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
  • Skillfully managed multiple wheelchair requests during peak travel times, guaranteeing prompt assistance for all passengers in need.

Recreation Aide

Charles Waldo Nursing Home
06.2005 - 08.2009
  • Set up and broke down equipment and supplies used in activities, focusing on safe handling and storing.
  • Developed strong relationships with local organizations to provide additional resources and opportunities for participants.
  • Led group activities that promoted physical fitness, mental well-being, creativity, social interaction, or skill development among participants.
  • Ensured compliance with state regulations and company policies by thoroughly understanding guidelines and adhering to protocols.
  • Provided exceptional customer service to patrons by addressing inquiries and resolving issues in a timely manner.

Education

High School Diploma -

The Lowell School
Flushing, NY
05.2001 -

Skills

  • Product packing
  • Forklift Operation
  • Packaging
  • Truck loading

Timeline

Package Handler

Federal Express
03.2024 - 05.2024

HHA

Freedom Care
03.2023 - 09.2023

Associate

Amazon
11.2021 - 01.2022

Package Unloader

UPS
06.2021 - 04.2022

HHA

Sunnyside Community Services
10.2017 - 04.2019

Intern

QBG
06.2017 - 08.2017

Wheelchair Agent

JFK Airport
09.2011 - 01.2015

Recreation Aide

Charles Waldo Nursing Home
06.2005 - 08.2009

High School Diploma -

The Lowell School
05.2001 -

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Ilicia Glover