ILIE-GEORGE GLIGOR
ASTORIA,NY
Summary
-Restaurant General Manager with over 20 years in the food and beverage industry.
-Highly effective at anticipating and accommodating customer needs. Friendly and enthusiastic team leader.
- Dynamic GM experienced in FOH and BOH functions. Motivates team members to meet challenging customer demands in fast-paced environments.
-Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
-Versatile leader with skills in staff recruitment and leadership, business planning and marketing. Experienced in managing inventory, sales planning and reporting.
-Detail-oriented and proactive food service leader with an adaptable approach to team and operations management.
Overview
21
21
years of professional experience
Work History
General Manager
Fig And Olive
New York , NY
2012.03 - Current
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
- Accomplished restaurant human resource objectives by recruiting, training, scheduling, coaching, counseling and disciplining management staff.
- Prepared strategic weekly, monthly and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods. Optimized profits by controlling labor costs.Counseled and disciplined staff to address issues promptly.
Restaurant Floor Manager
Yankee Stadium
New York , NY
2018.03 - Current
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Captain
Tao Group- Lavo Restaurant
New York , NY
2020.06 - 2021.12
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Rearranged tables and chairs, located or rolled extra silverware to prepare for large groups.
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Food and Beverage Director
Princess Cruises Lines
Fort Lauderdale , FL
2005.03 - 2011.11
- Managed food service sales, costs and budget administration to keep operations in line with financial targets.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Mentored 350 employees which includes FOH personnel on Company policies ,customer service techniques and professional communication.
- Obtained highest rating 100% from USPH health department year after year.
Captain
Princess Cruises
Fort Lauderdale , Florida
2003.01 - 2005.03
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Education
GED -
International Hospitality Management School
Bucharest Romania06.2003
GED -
Politechnical Institute Bucharest
1999
Skills
- Customer service oriented
- Decision-making /quick factor
- Calm and Pleasant Demeanor
- Staff Leadership
- Employee Performance Evaluations
- Training and Onboarding
- Delegating Assignments and Tasks
- Staffing and Sales Reporting
- Inventory Management
- Front of House Management
- Recruitment and Hiring
- Scheduling Staff
- Anticipating Problems
- Performance Improvement
- Coaching and Mentoring
- Labor and Overhead Cost Estimation
Timeline
Captain
Tao Group- Lavo Restaurant
2020.06 - 2021.12
Restaurant Floor Manager
Yankee Stadium
2018.03 - Current
General Manager
Fig And Olive
2012.03 - Current
Food and Beverage Director
Princess Cruises Lines
2005.03 - 2011.11
Captain
Princess Cruises
2003.01 - 2005.03
GED -
International Hospitality Management School
GED -
Politechnical Institute Bucharest
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