Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

ILIGANOA SUIA

Lakewood,WA

Summary

More than 5 years' successful experience in Customer Service, Forklift Operator, Administrative Assistant and support with recognized. Strengths in Administrative needs, maintenance, problem-solving and troubleshooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place. Possess solid computer skills. Excellent working knowledge using Microsoft Excel, Outlook and other Microsoft software. Ability to train, motivate, and supervises when needed. A team player acknowledged as "Total Quality Customer Service Professional." Authorized to work in the US for any employer. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

10
10
years of professional experience

Work History

Meal Prep/Customer Service Associate

McDonald's
Lakewood, WA
10.2022 - Current
  • Prep meals for breakfast and lunchtime
  • Help on the grill
  • Dealing with customers on the cash register
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

Front Desk Receptionist

Palace Law
Universal Place, WA
07.2023 - 02.2024
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
  • Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Explained policies and procedures to visitors.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Responded to inquiries and room requests made online, by phone and via email.

Forklift Operator/ Administrative Assistant

McLane Northwest
Lakewood, WA
04.2018 - 05.2023
  • Maneuvered forklift over and around loaded pallets, boxes and other materials
  • Moved freight, stock and other materials to and from storage and production areas and loading docks
  • Maintained current forklift training and certification as required by company policies
  • Transported material to correct locations and documented inventory changes
  • Answer phones, handle walk-ins and emails
  • Greet clients as they enter the warehouse
  • Prepare and send outgoing mail
  • Intake potential new clients through our screening process
  • Assist staff when needed
  • Data Entry into Inbound and outbound Spreadsheets
  • Time Management skills to complete multiple tasks in a limited timeframe.

ER Registrar

St. Francis Hospital
Federal Way, WA
01.2018 - 08.2019
  • Answered patient questions regarding registration and insurance processes.
  • Provided assistance to patients in completing necessary forms for admission.
  • Reviewed medical records and gathered information needed to complete the registration process.
  • Verified patient insurance coverage prior to their visit.
  • Maintained a positive attitude while interacting with patients and families during difficult situations.
  • Resolved discrepancies between billing systems and hospital coding requirements.
  • Assisted in scheduling appointments for incoming patients as requested by physicians or nurses.
  • Performed daily audits of pre-registration activities to ensure accuracy of patient information within the system.
  • Updated demographic information on existing patient accounts as requested by physicians or nurses.
  • Responded promptly to telephone inquiries from patients, families, and staff members.
  • Scanned documents into the appropriate medical records according to established policies and procedures.
  • Collaborated with other departments such as laboratory, radiology, pharmacy., when verifying patient information.
  • Coordinated discharge paperwork for admitted patients in accordance with hospital policies.
  • Provided guidance to new employees regarding registration processes and procedures.
  • Generated reports related to registration activity for review by supervisors or administrators.
  • Assisted in training new registrars on departmental policies and procedures.
  • Answered telephones and directed calls to appropriate medical or administrative staff.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Communicated with patients with compassion while keeping medical information private.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Interviewed patients to complete case histories and intake forms.
  • Completed relevant insurance and other claim forms.
  • Ordered and maintained supply inventory for medical office.
  • Compiled and coded patient information or data in appropriate computer system.
  • Arranged hospital admissions for patients as required.
  • Routed laboratory or diagnostic results to appropriate staff.

Warehouse Associate/ Customer Service

Rotary Offset Press
Kent, WA
12.2013 - 04.2018
  • Fulfilling the logistics behind receiving, processing and storing inventory according to purchase orders and store policy
  • Ensure that shipping schedules are met with attention to detail to ensure timely delivery and loss prevention
  • Process, package and ship orders accurately
  • Organize stocks and maintain inventory
  • Inspect products for defects and damage
  • Examine ingoing and outgoing shipments
  • Organize warehouse space
  • Receive, unload and place incoming inventory items appropriately
  • Check, verify and fill customer invoices
  • Abide by all company safety and hygiene regulations
  • Contribute ideas on ways to improve or optimize warehousing procedures
  • Keep the warehouse clean and organized daily.

Education

High School Diploma -

Harry S Truman High School
07.2002

Skills

  • Communication and Client Relations
  • Customer Service
  • De-Escalation & Conflict Resolution
  • Detail Oriented
  • Word
  • Excel
  • Organizational Skills
  • Team Collaboration
  • Appointment Scheduling
  • Customer Support
  • Regulatory Compliance
  • MS Office Proficiency
  • Inbound and Outbound Calling
  • Guest Services
  • Stock Replenishment
  • Problem Resolution
  • POS System Operation
  • Safety Regulations
  • Multi-Line Phone Systems
  • Customer Relationship Management (CRM)

Additional Information

Skills- Five years' progressively responsible experience in administration and customer service. Proficient in administrative and extremely detail oriented and able to work with minimal supervision. Strong organizational skills and excellent interpersonal communication.

Timeline

Front Desk Receptionist

Palace Law
07.2023 - 02.2024

Meal Prep/Customer Service Associate

McDonald's
10.2022 - Current

Forklift Operator/ Administrative Assistant

McLane Northwest
04.2018 - 05.2023

ER Registrar

St. Francis Hospital
01.2018 - 08.2019

Warehouse Associate/ Customer Service

Rotary Offset Press
12.2013 - 04.2018

High School Diploma -

Harry S Truman High School

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ILIGANOA SUIA