Ilijana Grubisic
Milwaukee
Summary
Motivated customer service specialist with over five years of experience in a fast-paced, team-based environment. Dynamic team leader who leads by demonstrating outstanding guest services and excellent communication skills.
Overview
9
9
years of professional experience
Work History
Front Desk Supervisor
Four Points By Sheraton
07.2021 - 07.2023
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
- Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
- Trained new front desk staff members, improving overall team performance and knowledge.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Billing and Coding Associate
Bradley Family Dental
08.2015 - 11.2015
- Improved billing accuracy by meticulously reviewing and validating medical codes for insurance claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance with all coding guidelines.
- Collaborated closely with healthcare providers to obtain accurate patient information for proper code assignment.
- Provided excellent customer service, developing and maintaining client relationships.
- Responded to customer concerns and questions on daily basis.
Housekeeper
Brookfield Inn
07.2014 - 01.2015
- Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
- Reduced allergens and improved air quality by regularly dusting and vacuuming rooms, hallways, and common spaces.
- Ensured timely room turnovers for check-ins by efficiently cleaning assigned rooms according to hotel standards.
- Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
Education
GED -
Milwaukee Area Technical College
Milwaukee, WI09.2015
Skills
- Team Building and Supervision
- Time Management
- Conflict Management
- Staff Training
- Staff Supervision
- Problem-Solving Skills
- Exceptional Communication
- Listening Skills
- Strong leadership
Languages
Serbian
Native or Bilingual
Timeline
Front Desk Supervisor
Four Points By Sheraton
07.2021 - 07.2023
Billing and Coding Associate
Bradley Family Dental
08.2015 - 11.2015
Housekeeper
Brookfield Inn
07.2014 - 01.2015
GED -
Milwaukee Area Technical College
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