Ilinca Capuchina
Sanger
Summary
Dynamic Senior Food Service Manager with a proven record in enhancing operational efficiency, training staff, and ensuring exceptional customer service. Committed to elevating food service standards and fostering a collaborative team environment.
Overview
5
5
years of professional experience
Work History
Senior Food Service Manager
University Of North Texas
Denton
09.2023 - Current
- Oversaw daily food service operations for campus dining facilities.
- Managed staff schedules and ensured adequate coverage during peak hours.
- Trained new employees on food safety and service protocols.
- Coordinated menu planning in collaboration with nutrition services.
- Implemented quality control measures to maintain high food standards.
- Fostered a positive work environment through team-building activities.
- Resolved customer complaints regarding food quality or service in an efficient manner.
- Provided leadership support by motivating employees through positive reinforcement techniques.
- Supervised kitchen staff in daily operations and ensured standards were met.
- Scheduled shifts for kitchen staff based on anticipated volume of customers per day.
Sous Chef - Kitchen Manager
University Of North Texas
Denton
09.2021 - 08.2023
- Managed kitchen operations and coordinated food preparation for campus dining services.
- Supervised culinary staff and ensured adherence to safety and sanitation standards.
- Trained new kitchen staff on cooking techniques and equipment usage.
- Collaborated with suppliers to source quality ingredients for meal production.
- Maintained inventory levels and ordered supplies to meet kitchen demands.
- Implemented efficient workflows to streamline food preparation processes.
- Engaged with students to gather feedback on menu offerings and improve satisfaction.
Food Service Supervisor
University Of North Texas
Denton
08.2020 - 09.2021
- Managed staff schedules to ensure adequate coverage during peak hours.
- Supervised daily operations of food service locations across campus.
- Performed regular inspections of kitchen equipment and storage areas for cleanliness and functionality.
- Investigated complaints regarding food quality or customer service issues promptly and effectively resolved them.
- Oversaw work and guest areas to provide clean, tidy, and properly sanitized facilities according to established guidelines.
Education
Marketing And International Bussines - Marketing
Spiru Haret University
Romania06-2011
Skills
- Food safety
- Inventory management
- Quality control
- Menu planning
- Staff training
- Customer service
- Culinary operations
- Customer relationship management
- Staff scheduling
- Supply chain coordination
- Process optimization
Languages
English
Professional
Spanish
Professional
Romanian
Professional
Timeline
Senior Food Service Manager
University Of North Texas
09.2023 - Current
Sous Chef - Kitchen Manager
University Of North Texas
09.2021 - 08.2023
Food Service Supervisor
University Of North Texas
08.2020 - 09.2021
Marketing And International Bussines - Marketing
Spiru Haret University