Ilir Ahmedi
Lindenhurst,NY
Summary
Dynamic leader with a proven track record at PC Richards & Son, adept in operations management and enhancing customer relations. Excelled in driving organizational improvement, leveraging data-driven decision-making, and employee training. Achieved significant cost reductions and improved team productivity through innovative problem-solving and effective communication.
Overview
18
18
years of professional experience
Work History
Supervising Manager
PC Richards & Son
11.2006 - Current
- Enhanced employee productivity through regular performance evaluations and tailored training programs.
- Built strong alliances with vendors and suppliers to negotiate favorable contract terms that benefit both parties involved.
- Navigated complex situations successfully using critical thinking skills, problem-solving abilities, and sound judgment.
- Established a positive work environment with effective leadership, clear expectations, and open communication.
- Reduced operational costs by identifying inefficiencies, restructuring teams, and optimizing workflows.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Restaurant Server
South Bay Diner & Restaurant
01.2007 - 09.2023
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
Education
BBA - Computer Networking
Briarcliff College
Bethpage, NY08-2005
Skills
- Troubleshooting and problem resolution
- Data-driven decision-making
- Organizational improvement
- Warehousing functions
- Problem-solving abilities
- Customer Relations
- Employee Training
- Operations Management
Languages
Albanian
Native or Bilingual
Timeline
Restaurant Server
South Bay Diner & Restaurant
01.2007 - 09.2023
Supervising Manager
PC Richards & Son
11.2006 - Current
BBA - Computer Networking
Briarcliff College
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