Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ilisha Dorsey

Ilisha Dorsey

Berwyn,PA

Summary

Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Overview

16
16
years of professional experience

Work History

Administrative Assistant

Upper Merion School District-High School
05.2023 - Current
  • Primary support for Assistant Principals' duties in overseeing a student body of over 1300 students.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization of file maintenance via Google Workspace, archival of students records for efficient retrieval as needed.
  • Reliable, attention to detail-oriented, efficiently organized, ethically conscientious to confidential information.
  • Professional shrewdness when navigating through busy, fast-paced, and demanding work environments where flexibility and accurate communication is essential.
  • Maintain inventory of office supplies for annual and/or as needed orders within budget.
  • Maintain student records, attendance reports, and disciplinary documentation with confidentiality.
  • Serve as the auxiliary point of contact between the assistant principal and students, parents, staff, and outside contacts.
  • Monitor deadlines and help ensure compliance with district policies and procedures.
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
  • Assisted with the development of annual instructional schedules for teachers.

Administrative Assistant to the Principal

Upper Merion Area School District-Gulph Elementary
06.2018 - 03.2022
  • Improved office efficiency by streamlining administrative processes and implementing new organizational systems.
  • Ensured timely completion of projects by effectively prioritizing tasks and working proactively to meet deadlines.
  • Ensured a positive school environment by addressing parent inquiries professionally and promptly.
  • Promoted a safe learning environment by maintaining up-to-date emergency contact information for students and staff members.
  • Assisted in budget management by tracking expenses, processing invoices, and maintaining financial records.
  • Managed schedules for the principal, ensuring timely attendance at meetings and events.
  • Served as first point of contact for visitors entering the main office area while providing friendly service that reinforced the school's positive reputation.
  • Maintained confidentiality while handling sensitive documents related to student discipline cases or personnel matters.
  • Developed strong relationships with faculty members to foster collaboration between administration and instructional staff in achieving common goals.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Instructional Assistant

Upper Merion School District-Bridgeport Elementary
08.2015 - 06.2018
  • Partnered with teacher(s) in meeting academic, behavioral, and assigned needs of an individual student or groups via IEP requirements.
  • Assist teacher(s) with use of audio-visual equipment, computer technology and other instructional devices.
  • Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
  • Provided support during classes, group lessons, and classroom activities.
  • Supported student learning objectives through personalized and small group assistance.
  • Prepared instructional materials such as worksheets, visuals aids, or manipulatives according to teacher directives for effective lesson execution.
  • Participated in professional development opportunities, staying current on best practices in education and instructional support.
  • Promoted a culture of respect and inclusion within the classroom, fostering positive relationships among students from diverse backgrounds.
  • Provided feedback on student work samples allowing teachers to better understand strengths and areas for improvement.
  • Collated classroom materials to help teachers prepare for daily instruction and activities.
  • Enhanced student motivation by recognizing and celebrating their academic achievements and milestones.

Executive Assistant

Dorsey and Associates Insurance Group, LLC
09.2009 - Current
  • Assisted the Principal Agent with all customer service-related functions for a multi-lines Insurance Agency.
  • This included several administrative tasks, including DocuSign, policy payments, accruals, commissions, bank reconciliations, travel arrangements, rents/utilities, and marketing duties for existing and prospective policyholders.
  • Additional responsibilities included assisting with customer inquiries, resolving issues, taking messages, and forwarding numerous calls daily to the appropriate staff.
  • Interacting with all constituencies in a positive and pleasant demeanor with a focus on exceptional customer service.
  • Completed other administrative and secretarial assignments as needed with minimal direction.

Education

Bachelor of Science - Business Administration

Morgan State University
Baltimore, Maryland

Skills

  • Proficient in Microsoft Office and Google Workspace
  • Experienced with school management software systems, ie Sapphire, Skyward and PowerSchool
  • School background check clearance compliant
  • References supplied upon request

Timeline

Administrative Assistant

Upper Merion School District-High School
05.2023 - Current

Administrative Assistant to the Principal

Upper Merion Area School District-Gulph Elementary
06.2018 - 03.2022

Instructional Assistant

Upper Merion School District-Bridgeport Elementary
08.2015 - 06.2018

Executive Assistant

Dorsey and Associates Insurance Group, LLC
09.2009 - Current

Bachelor of Science - Business Administration

Morgan State University

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