Ilisha Harris
Newport,NC
Summary
Empathetic, hardworking dual master's student with CADC certification and experience in outpatient and medication assisted treatment environments that is aspiring to become a licensed clinical mental health counselor. Seeking a challenging position in a reputable organization where I can learn new skills, expand knowledge, and leverage learning while advancing in an environment with growth opportunities. Solutions-oriented Mental Health Counselor successful at managing multiple priorities while maintaining strong work ethic and exhibiting positive attitude. Offering 8-year background implementing effective treatment plans and providing exceptional care for children, adolescents, and adults suffering from mental and emotional health illnesses. Expertise in crisis intervention and treatment analysis and planning. Collaborative and team-oriented professional quickly establishes trust and rapport with patients. .
Overview
19
19
years of professional experience
1
1
Certification
Work History
Program Director
Bear Island Recovery Services
09.2023 - Current
- Developed group counseling program from ground up, laying out framework, and defining roles.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Communicated regularly with stakeholders, updating on progress to build support for program.
- Established program policies and procedures to comply with regulatory requirements.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Monitored program performance to identify areas for improvement.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Negotiated program contracts and agreements to obtain cost-effective pricing.
Lead Counselor
Bear Island Recovery Services, Inc.
04.2022 - 09.2023
- Developed and implemented individualized treatment plans for clients.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
- Implemented evidence-based therapeutic interventions to promote positive behavior change.
- Adapted counseling techniques to best suit individual needs of each client.
- Streamlined patient intake processes by implementing new registration protocol for compliance with NC organizations, resulting in a 25% reduction in processing time and improved patient satisfaction scores
- Trained and onboarded 15 new hires in compliance standards and patient management systems, directly contributing to team efficiency and maintaining 100% compliance rate during monthly corporate audits
- Developed comprehensive communication strategies with primary care providers, resulting in over 10 successful referrals each month and improving collaborative care coordination for patients, enhancing overall treatment effectiveness.
Program Coordinator
Hope Partnership Project
12.2021 - 01.2023
- Responsible for providing overall administrative support and customer service in assigned area
- Assisted with day-to-day operations and performed clerical functions including but not limited to correspondence, scheduling, meeting arrangements and meeting minutes
- Organized HPP Board, Advisory, and Collaborative events; including schedule, location, agenda, minutes, and any other needs identified
- Assisted with writing and dissemination of PR/promotional communications, such as newsletters, blog posts, social media, website, and news releases
- Assisted in grant strategy activities, as necessary
- Maintained constituent database
- Assisted in special events
- Up to date inventories of recovery service providers and housing in Ross, Scioto, Pike, Pickaway, Highland, Fayette & surround counties
- Coordinate monthly coalition meetings, HPP meetings, and with other community partners and studies like The Healing Communities Study.
Service Training
America’s Floor Source
10.2020 - 11.2022
- Created and executed training outline for new and experienced tile installers
- Analyzed, planned, and adjusted work operations to meet program requirements and objectives within available resources
- Planned, organized, and assigned work
- Participated in patient assessment of training needs of area staff
- Submitted summary repots for each project to management
- Oversaw daily operations on jobsite and took daily notes for field tracking
- Trained and supervised crews in America's Floor Source/customer procedures
- Maintained proper reports for system documentation and records of completed services for clients
- Created and executed work order for customer service
- Reviewed all orders (new installation, additional services, or repairs).
Case Manager
Lighthouse Youth Services
11.2021 - 03.2022
- Responsible for supervising youth while maintaining safe and productive environment
- Provided services in a school or home/office setting for middle or high school students
- Acted as a liaison between the school, client, and care teams
- Proactively sought educational support and resources in the community
- Assisted clients, families, and teams with identifying and utilizing other non-traditional supports
- Maintained a positive relationship with client's treatment team and school by coordinating and communicating with client's progress in a timely manner
- Connected families and schools to educational support services as needed
- Attended team meetings when requested
- Developed client's transition plan to sustain or step down from educational support services
- Ensured the student, guardian, and/or other relevant team members are aware of the student's educational rights
- Promoted and enhanced the use of educational support services in families and clients
- Encouraged and assisted clients in reaching their academic goals
- Provided documentation of academic progress to the client, family, and team.
Owner/Operator
Coastal Custom Tile & Design
04.2015 - 10.2020
- Prepared and submitted proposals for future projects
- Worked with architects, designers, and contractors from pre-construction schematic planning to execution of the project
- Communicated with clients and other individuals to answer questions and explain information
- Managed all daily operations associated with a roofing and construction company
- Estimated construction and labor costs for residential and commercial projects
- Coordinated with clients and subcontractors on cost estimates and project changes
- Examined overages and monitored all construction costs for maximum cost-effectiveness
- Determined labor requirements for dispatching workers to construction sites
- Estimated materials and labor required to complete the tile and stone projects
- Trained, coached, and mentored employees to ensure safety and consistent quality of work
- Highlighted any quality issues or operational problems that affect the progress of the job and/or find solutions, if necessary, to complete the job in a timely and efficient manner while maintaining a safe work environment.
Counseling Assistant/Training
A Ray of Hope Substance Abuse Counseling
04.2014 - 10.2017
- Managed a 12-15-client caseload, assisting them with achieving stability and greater independence
- Developed and facilitated three cognitive-behavioral therapy groups addiction recovery, pain management, and effective communication
- Coordinated volunteer events for clients to interact in safe, fun environments to improve social communication
- Conducted intakes of clients to help develop a treatment plan
- Maintained large caseload of outpatient and outreach clients with a wide variety of DSM-IV disorders
- Implemented CBT (Cognitive Behavioral Therapy) techniques to help the clients achieve their individualized treatment goals
- Developed and updated service plans, maintain chart documentation, provide supportive counseling
- Provided linkages and referrals to community resources such as mental, medical, and or employment services as needed
- Maintained confidentiality of records relating to clients' treatment
- Encouraged clients to express their feelings and discuss what is happening in their lives and help them to develop insight into themselves and their relationships
- Prepared and maintained all required treatment records and reports
- Counseled clients and patients, individually and in group sessions, to assist in overcoming dependencies, adjusting to life, and making changes regarding addiction issues
- Collected information about clients through interviews, observation, and tests
- Facilitated weekly groups such as: PTSD, Anger Management, Substance Abuse, Grief & Loss, and Team Building.
After School Teacher
Kids Kampus
02.2006 - 11.2008
- Developed lesson plans in accordance with plans left by the previous teacher
- Provided instruction in various core subjects
- Led general study and homework period for older kids, offered academic help where possible
- Responsible for making sure that after school programs met the approval of the school board
- Worked with faculty to bring in other teachers to help add substance to after school learning sessions
- Worked closely with faculty members to enhance their classes with after school programs
- Provided homework assistance both individually and in small groups to grades K-5
- Identified poorly performing students and provided extra academic guidance
- Managed behavior, resolved conflicts, and ensured that students followed classroom procedures
- Assisted students in acquiring a better understanding of targeted weak areas within a subject or a subject
- Cooperated with parents to support children's learning and healthy development.
Education
Master's Degree - Clinical Mental Health Counseling
Walden University
Minneapolis, MN08.2024
Bachelor's - Social Science Psychology
University of Phoenix
Phoenix, AZ01.2018
Associates of Arts - Psychology
University of Phoenix
Phoenix, AZ01.2015
Skills
- Strategic leadership
- Substance Abuse Counseling
- Behavioral assessment
- Individual Counseling
- Operations Oversight
- Policy and procedure improvements
- Budgeting and financial management
- Regulatory Compliance & Compliance Management
- Clinical Documentation
- Knowledge of juvenile justice system
Locations
- 1031 State Route 551, Waverly, Ohio, 45690
- 603 Broad Creek Loop Rd, Newport, North Carolina, 28570
Certification
- CADC - 20156
- LCAS- 29554 application under review
- LCMHCA- HARR-K73QPK application under review
Timeline
Program Director
Bear Island Recovery Services
09.2023 - Current
Lead Counselor
Bear Island Recovery Services, Inc.
04.2022 - 09.2023
Program Coordinator
Hope Partnership Project
12.2021 - 01.2023
Case Manager
Lighthouse Youth Services
11.2021 - 03.2022
Service Training
America’s Floor Source
10.2020 - 11.2022
Owner/Operator
Coastal Custom Tile & Design
04.2015 - 10.2020
Counseling Assistant/Training
A Ray of Hope Substance Abuse Counseling
04.2014 - 10.2017
After School Teacher
Kids Kampus
02.2006 - 11.2008
Master's Degree - Clinical Mental Health Counseling
Walden University
Bachelor's - Social Science Psychology
University of Phoenix
Associates of Arts - Psychology
University of Phoenix
- CADC - 20156
- LCAS- 29554 application under review
- LCMHCA- HARR-K73QPK application under review
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