Ilisha Sampson
Crum Lynne,PA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
29
29
years of professional experience
Work History
Stylist/ Proprietor
Masterworks
Philadelphia
01.1995 - Current
- Provide customer service during off-hours to accommodate customer
- Manage digital calendar system and schedule customer appointments
- Coordinated Covid-19 safety procedures, including reduced occupancy
- Respond to phone calls, appointment requests, and other inquiries
- Obtained specialized certifications for continuous education
- Actively displayed a courteous and empathetic attitude.
- Provided personal consultations to determine clients' styling needs and preferences.
- Created custom looks for clients based on their individual style, body type, and personality.
- Developed relationships with vendors and suppliers to obtain the best prices for products.
- Assisted in creating promotional campaigns to attract new customers.
- Coordinated photoshoots to showcase the latest fashion trends.
- Maintained records of client purchases and services rendered.
- Performed administrative tasks such as managing appointments, taking payments, and filing paperwork.
- Managed social media accounts by posting content related to fashion trends.
- Kept work area clean and neat to stay productive.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Washed, colored, cut and styled hair for high volume of clients daily.
Transport & Delivery
Capstone Logistics
Aston, PA
08.2023 - 04.2024
- Active within the Dispatch and Vendor Coordination areas
- Develop professional relationships with customers and vendors
- Assure that operations run effectively and efficiently and that assignments are completed timely
- Develops and provides reports to Management as requested
- Maintain a professional culture that supports professional growth and high levels or morale.
- Worked effectively in fast-paced environments.
- Delivered services to customer locations within specific timeframes.
- Developed and maintained courteous and effective working relationships.
Owner Operator
Frannie Nick's Restaurant
Philadelphia
01.2019 - 01.2022
- Ensure that restaurant policies, procedures, and standards are followed
- Monitor compliance with health and fire regulations
- Customer service at point of service, answering multi-line phone
- Respond to email and telephone inquiries promptly and professionally
- Process cash and card payments and maintain accurate transaction records
- Seek customer feedback and address concerns for customer recovery.
- Head chef
- Monitor food heat
- Bartend
- Front of house manager
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Identified potential risks associated with operations in order to minimize liabilities.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Collaborated with staff members to create meals for large banquets.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Cooked memorable dishes that brought new customers into establishment.
- Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
- Utilized culinary techniques to create visually appealing dishes.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Developed close relationships with suppliers to source best ingredients.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Assisted with menu development and planning.
- Set up and broke down kitchen for service.
Education
License Hair Stylist -
Cosmetology
01.1995
High school diploma -
Penncrest High School
06-1994
Skills
- Data entry
- Customer Service
- Active Listening and Communication
- Problem Solving
- Networking
- Appointment management
- Documentation and paperwork
- Conflict resolution techniques
- Employee Management
- Telephone Etiquette
- Oral and written communications
Personal Information
Title: Customer Service Provider
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Transport & Delivery
Capstone Logistics
08.2023 - 04.2024
Owner Operator
Frannie Nick's Restaurant
01.2019 - 01.2022
Stylist/ Proprietor
Masterworks
01.1995 - Current
License Hair Stylist -
Cosmetology
High school diploma -
Penncrest High School
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