Ilisha Sampson
Eddystone,PA
Overview
31
31
years of professional experience
Work History
Dispatch, Transport & Delivery
Capstone Logistics
08.2023 - Current
- Active within the Dispatch and Vendor Coordination areas
- Develop professional relationships with customers and vendors
- Assure that operations run effectively and efficiently and that assignments are completed timely
- Develops and provides reports to Management as requested
- Maintain a professional culture that supports professional growth and high levels or morale.
Bartender
Khaostic Mixing Dolls
04.2019 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Stylist/ Proprietor
Masterworks
01.1995 - Current
- Provide customer service during off-hours to accommodate customer
- Manage digital calendar system and schedule customer appointments
- Coordinated Covid-19 safety procedures, including reduced occupancy
- Respond to phone calls, appointment requests, and other inquiries
- Obtained specialized certifications for continuous education
- Actively displayed a courteous and empathetic attitude.
Owner Operator
Frannie Nick's Restaurant
01.2019 - 01.2022
- Ensure that restaurant policies, procedures, and standards are followed
- Monitor compliance with health and fire regulations
- Customer service at point of service, answering multi-line phone
- Respond to email and telephone inquiries promptly and professionally
- Process cash and card payments and maintain accurate transaction records
- Seek customer feedback and address concerns for customer recovery.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
Education
High school diploma -
Penncrest High School
Lima, PA01.1995
License Hair Stylist -
Cosmetology
Upper Darby, PA01.1995
Skills
- Data entry
- Customer Service
- Active Listening and Communication
- Problem Solving
- Networking
- Appointment management
- Effective Time Management
- Dispatch Software Familiarity
- Deadline-oriented
- Record Keeping Abilities
- Strong Decision-Making Abilities
- Quality control measures
- Transportation Regulations Understanding
- Logistics Coordination Proficiency
- Resource Allocation Efficiency
- Documentation and paperwork
Personal Information
Title: Customer Service Provider
Timeline
Dispatch, Transport & Delivery
Capstone Logistics
08.2023 - Current
Bartender
Khaostic Mixing Dolls
04.2019 - Current
Owner Operator
Frannie Nick's Restaurant
01.2019 - 01.2022
Stylist/ Proprietor
Masterworks
01.1995 - Current
High school diploma -
Penncrest High School
License Hair Stylist -
Cosmetology