Ilita Peterson
Washington,DC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
7
years of professional experience
Work History
Barista Trainer
Starbucks
Washington, DC
11.2018 - Current
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Concierge
Interesolutions
Silver Spring, Maryland
11.2016 - 09.2017
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Paraprofessional Assistant
Imagine Southeast Public Charter School
Washington, DC
06.2011 - 06.2014
- Prepared instruction materials, constructed bulletin boards and set up work areas.
- Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
Education
GED -
Bureau of Education & Research
Washington, DC06.1993
Skills
- Hospitality and Professionalism
- Training
- Beverage Preparation
- Ability to Adapt
- Cash Register Operation
- Guest Satisfaction
- Leading Employees
- Exceptional Customer Service
Timeline
Barista Trainer
Starbucks
11.2018 - Current
Concierge
Interesolutions
11.2016 - 09.2017
Paraprofessional Assistant
Imagine Southeast Public Charter School
06.2011 - 06.2014
GED -
Bureau of Education & Research
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