Ilivia Boykin
Summary
Enthusiastic Student Athlete dedicated to pursuing goals, promoting team player mentality and performing well under pressure. Extensive experience in leadership positions and working with teams. Committed to helping others through effective time management, good sportsmanship, and motivation.
Overview
4
4
years of professional experience
Work History
Cashwrap Coordinator
Francescas
05.2024 - Current
- Utilized POS System to enter customer transactions and accurately record all sales.
- Sorted and counted coin and currency to make change for associates.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Communicated guest and employee requests to management for issue resolution.
- Oversaw, balanced and managed change fund to facilitate customer transactions.
- Developed and maintained professional working relationships with customers, co-workers and vendors to build trust and rapport.
- Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
Restaurant Hostess
Oak and Embers
07.2022 - 04.2024
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Answered customer questions about hours, seating, and menu information.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Reported problematic guests to management to foster safe and pleasant environment.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Checked in with servers to confirm preparedness before seating customers.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Delivered pick-up and curbside orders to guests.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Opened and closed seating sections according to volume of guests.
- Completed daily side work and opening and closing duties without fail.
- Seated patrons based on guest preferences and seating availability.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Backed up servers by checking on tables and retrieving items for guests.
- Provided patrons with estimated waiting times during peak service hours.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Answered phone calls to take orders, give information and document reservations.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Monitored front entrance for new guests while assisting servers by taking and delivering waters and fountain drink orders.
Tutor
Family Friends House
06.2020 - 06.2022
- Supported my student with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
- Assisted my student in developing study skills and strategies.
- Worked closely with my student on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Assessed student learning needs and provided relevant instruction to close knowledge gaps.
- Conducted review sessions to help student prepare for tests.
- Supported student in development of critical thinking skills and perseverance to persist with challenging tasks.
- Motivated student with accurate feedback and positive reinforcement.
- Conducted tutoring sessions at schools, homes and public spaces.
- Monitored student progress and provided feedback and support.
Education
High School Diploma -
St. Vincent-St. Mary
Akron, OH05.2025
Skills
- Well developed work ethic
- Exceptional social skills
- Extremely passionate about goals and ambitions
- Well organized
- Active leader in a diverse portfolio of positions
- Seeks and takes advantage of every opportunity
- Natural public speaker and presenter
- Academic achiever
- Works well in groups
Timeline
Cashwrap Coordinator
Francescas
05.2024 - Current
Restaurant Hostess
Oak and Embers
07.2022 - 04.2024
Tutor
Family Friends House
06.2020 - 06.2022
High School Diploma -
St. Vincent-St. Mary
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