Iliya Smith
Wakarusa
Summary
Professional with experience in scheduling and registration processes, known for strong organizational and communication skills. Adept at managing multiple tasks, ensuring smooth operations, and adapting to changing needs. Proven ability to work collaboratively with teams, maintaining high standards and achieving results. Skilled in customer service, data entry, and appointment coordination, with focus on reliability and efficiency.
Thank you for considering my application. I look forward to discussing how my skills and experiences align with your team's needs. Please feel free to contact me at (574) 240-8413 or Iliyasmithlovemama@gmail.com to schedule an interview.
Overview
6
6
years of professional experience
Work History
Registration/Scheduling
Elkhart Clinic
01.2025 - Current
- Facilitated collaboration between medical teams through proper coordination of appointment scheduling.
- Ensured compliance with HIPAA regulations, maintaining strict confidentiality of sensitive patient information at all times.
- Enhanced communication with patients through timely follow-ups and reminders.
- Developed a centralized database for easy access to patient records, streamlining administrative tasks for the entire clinic staff.
- Improved appointment management for better patient experience and reduced wait times.
- Reduced errors in patient data entry by implementing a more thorough verification process.
- Streamlined patient registration by implementing efficient scheduling procedures.
Office Manager
AZ Apparels
01.2019 - Current
- Sorting orders out
- Filling invoices
- Answering phone calls/ calling customers
- Faxing invoices
- Managing social media accounts
- Typing invoices
- Running errands
- (part time) Albert White- Manager (574) 350-5893
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Cook
The Waters of Wakarusa ALF
01.2024 - 04.2025
- Balancing multiple tasks and ensuring that dishes are prepared and served on time.
- Handling various components of a meal simultaneously, such as prepping ingredients, cooking, and plating.
- Collaborating with other kitchen staff.
- Working efficiently under pressure, especially during busy service times.
- Quickly addressing issues that arise in the kitchen, such as equipment malfunctions or cooking errors.
- Understanding and meeting customer preferences and dietary needs.
- (full time) Andrea Miller- Administrator (574) 354-1354
Team lead/Assistant Manager
Subway
01.2020 - 03.2025
- Opened and closed the store at the beginning and end of each shift.
- Trained new team members on company policies and food safety.
- Implemented new inventory strategies.
- Provided exceptional customer service
- (PRN) Angela Scholl- Manager (574) 849-5514
Education
Core 40 Diploma -
Northwood Highschool
Nappanee, IN01.2021
Communications
Ivy Tech Community College
Elkhart/South Bend, IN06.2025
Psychology
Bethel University
Mishawaka, IN01.2022
Skills
- Time Management
- Problem solving
- Communication
- Leadership
- Customer Service
- Teamwork
- Multitasking
- Fast learner
- Microsoft word and excel experience
- Patient confidentiality
- Exceptional organization
- Software navigation in ECW, Athena health, and Phreesia
Timeline
Registration/Scheduling
Elkhart Clinic
01.2025 - Current
Cook
The Waters of Wakarusa ALF
01.2024 - 04.2025
Team lead/Assistant Manager
Subway
01.2020 - 03.2025
Office Manager
AZ Apparels
01.2019 - Current
Communications
Ivy Tech Community College
Psychology
Bethel University
Core 40 Diploma -
Northwood Highschool
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