Iliyah Davis
Wendell,NC
Summary
Dynamic and customer-focused professional with experience at Hardees and Don Betos Tacos & Tequila. Recognized for exceptional communication and multitasking skills, effectively managing high-pressure situations while enhancing customer satisfaction. Proven ability to maintain accuracy in cash handling and optimize seating arrangements, contributing to improved service quality and operational efficiency. I worked at Hardee's for about 2-3 months, where I picked up valuable customer service skills in a fast-paced environment… also where I had to learn patience. Now, I’ve been a host at a Mexican restaurant for a year, where I manage reservations and create a welcoming atmosphere for guests. Overall, I’ve developed strong teamwork and adaptability skills while focusing on providing great customer experiences.
Overview
1
1
year of professional experience
Work History
Cashier/drive Thru/fast Food
Fast Food / Hardees
11.2023 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
Host
Don Betos Tacos & Teqilla (Mexican Restaurants)
07.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
Education
Educational
East Wake High School
Wendell, NC01.2025
Bachelor - Journalism
East Carolina University
Greenville, NC2029
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Exceptional communication
- Professional appearance
- Telephone reception
Accomplishments
-Gained more patience
-stepped outside of my comfort zone
-Hardworking
-personal growth
Timeline
Host
Don Betos Tacos & Teqilla (Mexican Restaurants)
07.2024 - Current
Cashier/drive Thru/fast Food
Fast Food / Hardees
11.2023 - 02.2024
Educational
East Wake High School
Bachelor - Journalism
East Carolina University
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