Ilka Bryant
MILTON,FL
Summary
Dynamic Lead Veterinary Assistant at SVP Ark Animal Hospital with a proven track record in team leadership and compassionate patient care. Expert in inventory control and emergency response, I enhanced client satisfaction through effective communication and streamlined operations, resulting in improved patient outcomes and increased client retention.
Overview
30
30
years of professional experience
Work History
Lead Veterinary Assistant
SVP Ark Animal Hospital
09.2007 - Current
- Supervised daily operations of veterinary assistance team, ensuring efficient workflow and high-quality patient care.
- Trained and mentored junior staff on clinical procedures and client communication strategies.
- Developed and implemented protocols for inventory management, optimizing supply usage and reducing waste.
- Coordinated scheduling for veterinary appointments, enhancing client satisfaction and operational efficiency.
- Monitored animal health during examinations, accurately documenting findings to inform treatment plans.
- Collaborated with veterinarians to create customized care plans for diverse animal populations, enhancing overall health outcomes.
- Led training sessions on new technologies and equipment, improving team proficiency and service delivery standards.
- Enhanced customer satisfaction through compassionate communication and education about pet care.
- Reduced patient stress during visits through gentle handling techniques and calming strategies tailored for individual animal needs.
- Contributed to community outreach efforts by participating in local events promoting responsible pet ownership and wellness initiatives.
- Developed strong relationships with clients through excellent service delivery leading to higher client retention rates.
- Advanced clinic''s digital transformation initiatives by implementing electronic medical record systems improving data accuracy.
- Assisted in managing emergency cases with timely response to critical situations ensuring appropriate triage procedures were followed.
- Ensured accurate client records by diligently updating medical histories, treatment plans, and vaccination schedules.
- Optimized appointment scheduling process resulting in increased daily patient intake without compromising quality of care.
- Supported veterinarian diagnoses through skilled collection of laboratory samples such as blood draws, urine analysis, and cytology evaluations.
- Improved patient outcomes by efficiently conducting thorough physical examinations and diagnostic tests on animals.
- Provided quality care to a diverse range of animal patients while adhering to established safety protocols.
- Boosted staff competency by mentoring new hires on best practices regarding animal care procedures and administrative tasks.
- Increased team efficiency with effective delegation and supervision of junior veterinary assistants.
- Streamlined clinic operations by assisting with inventory management, equipment maintenance, and supply procurement.
- Enhanced overall client experience by actively addressing concerns, resolving issues and consistently exceeding expectations.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Safeguarded clinic reputation by maintaining high standards of cleanliness in examination rooms, surgical suites, and kennel areas.
- Provided customer support to clients, answering questions and addressing concerns.
- Administered medications to animals in treatment and documented changes in condition.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Collected patient biopsies and blood samples for laboratory analysis.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Restrained animals for examination and treatment.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Maintained clean and safe animal living areas.
- Assisted in examination and treatment of animals in veterinary clinic.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Monitored vital signs and provided nursing care for animals.
- Observed animals for signs of distress or illness.
- Kept detailed records of animal treatments and medications.
- Collected and prepared specimens and samples for outside laboratory analysis.
Veterinary Assistant
Milton Animal Hospital
01.2004 - 09.2007
Veterinary Receptionist and Veterinary Assistent
Maxwell Air Force Base
06.2002 - 12.2003
- Provided exceptional customer service, addressing client inquiries and concerns promptly.
- Assisted in the preparation of treatment areas, ensuring compliance with sanitary protocols.
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Entered data from pet records and office visits into computer system.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Monitored inventory levels and placed orders for office supplies when needed, ensuring uninterrupted daily operations.
- Supported veterinary team with efficient management of supplies, ensuring all necessary materials were available for procedures.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Postal Carrier
Deutsche Post
03.1995 - 05.2002
- Delivered mail and packages efficiently across designated routes, ensuring timely service.
- Maintained accurate records of deliveries and pickups to support operational efficiency.
- Assisted in training new postal carriers on route navigation and delivery protocols.
- Implemented process improvements to enhance delivery accuracy and customer satisfaction.
- Coordinated with team members to manage high-volume delivery periods effectively.
- Monitored service quality, identifying areas for improvement to optimize delivery performance.
- Developed strong relationships with customers, addressing inquiries and resolving issues promptly.
- Efficiently managed high volumes of mail during holiday seasons, ensuring all packages were delivered on time despite increased workload.
- Adapted quickly to changing conditions due to weather or traffic, adjusting routes as needed while maintaining punctuality in deliveries.
- Handled sensitive materials, such as confidential documents and pharmaceutical deliveries, with discretion and care.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Provided exceptional customer service by answering inquiries and addressing concerns professionally and courteously.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Received positive feedback from customers regarding professionalism and promptness in delivering their mail.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
Education
High School Diploma -
Oberer Huettenberg
Kirch Goens, Germany06.1986
Skills
- Animal handling expertise
- Team leadership qualities
- Staff training and development
- Compassionate patient care
- Time management mastery
- Vaccine administration
- Inventory control
- Record keeping accuracy
- Pharmacy management
- Radiology techniques
- Cleaning and sanitizing
- Client communication
- Laboratory procedures
- Medication administration
- Patient flow management
- Sample collection
- Physical examinations
- Client education
- Proficient in Avimark
- Procedure support
- Attention to detail
- Problem-solving
- Reliability
- Organizational skills
- Active listening
- Effective communication
- Decision-making
Languages
German
Native or Bilingual
Timeline
Lead Veterinary Assistant
SVP Ark Animal Hospital
09.2007 - Current
Veterinary Assistant
Milton Animal Hospital
01.2004 - 09.2007
Veterinary Receptionist and Veterinary Assistent
Maxwell Air Force Base
06.2002 - 12.2003
Postal Carrier
Deutsche Post
03.1995 - 05.2002
High School Diploma -
Oberer Huettenberg
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