Ilka Marie Burgos Santos
Winter Haven,United States
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I want to develop my knowledge in the professional field in available areas. Get a job where I can apply my education, knowledge and skills.
Overview
10
10
years of professional experience
Work History
Food and Beverage Attendant
Walt Disney World
07.2022 - 07.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
Logo Designer
Self Employment
02.2020 - 05.2022
- Created digital image files for use in digital and traditional printing methods.
- Completed final touches for projects before rollout.
- Contributed design ideas in early planning stages with customers and project managers.
- Applied knowledge of production to create high-quality images.
- Used Procreate and Photoshop to create images and layouts.
Blue Flag Guidance Center
Municipality of Toa Baja
04.2015 - 07.2016
- Provided crisis intervention in response to emergencies, employing existing trust, and rapport to deescalate situations.
- Maintained positive relationships with students, faculty, alumni, and administration.
- Facilitated group activities among assigned students and promoted community bonds through engaging events.
- Addressed variety of visitor questions and concerns, offering additional resources and references for more detailed information.
Sales
Club DECA
02.2013 - 05.2014
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
GED -
University of Colorado
Colorado, USA02.2021
High School Diploma -
Adolfina Irizarry De Puig
Toa Baja, Puerto Rico 06.2016
Skills
- Cash Register Operations
- Rough Sketching
- Problem Solving
- Information Research
- Computer-Based Drawing
- Team Collaboration
- Microsoft Office
- Company Logos
- Conversant in Spanish
- Inventory Processes
- Critical Thinking
Timeline
Food and Beverage Attendant
Walt Disney World
07.2022 - 07.2023
Logo Designer
Self Employment
02.2020 - 05.2022
Blue Flag Guidance Center
Municipality of Toa Baja
04.2015 - 07.2016
Sales
Club DECA
02.2013 - 05.2014
GED -
University of Colorado
High School Diploma -
Adolfina Irizarry De Puig
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