ILKER D. KANATLI
Cumming,GA
Summary
Senior Salesforce Developer with 6+ years of experience delivering end-to-end implementations across Sales, Service, Experience, Marketing, and B2B Commerce Clouds. Skilled in designing and building complex scalable solutions using Lightning Web Components (LWC), Aura Components, Flows, and Apex to support dynamic business needs. Expertise includes creating custom dashboards, user interfaces, and automation within Sales, Service and Experience Cloud, along with implementing Field Service Lightning (FSL) and its features such as appointment scheduling and mobile workforce enablement. Strong background in system integration using REST/SOAP APIs, MuleSoft, Boomi, Informatica and managed packages to ensure seamless data flow across platforms. Technical stack includes Apex, Visualforce, SOQL, SOSL, HTML, CSS, JavaScript and Java. Marketing Cloud experience includes Pardot, Journey Builder, Automation Studio, and Advertising Studio with a focus on segmentation and campaign automation.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Salesforce Developer
Cloud Innovas, End Client: Vezzo
11.2022 - Current
- Led multi-cloud Salesforce implementation across CPQ, Sales and Marketing, aligning with ABM and B2B sales strategies.
- Built custom solutions for Lead conversion, Opportunity stages, Quote-to-Cash workflows, and CPQ integrations.
- Automated complex email journeys and segmentation strategies using Marketing Cloud tools like Journey Builder, Automation Studio, and Advertising Studio.
- Integrated Salesforce with external CRM and Ads (Facebook, Google Ads) via Marketing Cloud Connect and custom APIs.
- Implemented scoring models and Einstein Lead Scoring to drive higher MQL-to-SQL conversion rates.
- Developed REST API and Platform Events for real-time sync with ERP (NetSuite) and internal inventory management systems.
- Built Apex logic for multi-stage approval processes, territory assignments, and forecasting adjustments on real-time data.
- Designed Lightning Record Pages and screen flows to support Sales Reps, BDRs, and Marketing Ops teams.
- Leveraged Change Data Capture (CDC) and event-driven architecture for syncing high-volume marketing events into SF.
- Defined CI/CD strategies using GitLab Pipelines and Gearset, improving deployment cycle times and rollback recovery.
- Conducted architecture reviews, documented technical designs, and enforced code quality via pull request reviews.
Salesforce Administrator/Developer
Cloud Innovas, End Client: PIA-Group
01.2019 - 09.2022
- Led the end-to-end development and deployment of custom solutions in Service Cloud and Experience Cloud, optimizing case management, knowledge articles, Survey Monkey integration, and self-service portals for 200K+ users.
- Programmed scalable Lightning Web Components (LWC) and Aura Components to enhance agent console, case assignment, and SLA tracking within Service Cloud.
- Implemented dynamic community sites using Experience Builder, LWC menus, role-based access, and multilingual support.
- Automated business processes using Record-Triggered Flows, Scheduled Flows, and Apex, reducing agent intervention.
- Designed and built custom Apex Triggers, Batch Apex, and Queueable for case escalations, service entitlements, and integration logging.
- Integrated Salesforce with external systems such as ServiceNow and DocuSign using REST APIs, securing bi-directional data sync with error handling and retry logic.
- Led the deployment process using Gearset, managing version control through GitLab, and following CI/CD best practices.
- Created real-time dashboards and Einstein Reports to monitor service metrics, case resolution rates, and CSAT trends.
- Implemented Experience Cloud sharing rules and user access models to comply with GDPR and platform security policies.
- Mentored junior developers on Apex patterns, LWC lifecycle, test-driven development (TDD), and code quality reviews.
- Supported AppExchange package development for third-party customer onboarding and feedback management tools.
Software Development Project Supervisor
BNP Paribas Turkish Economic Bank (TEB) (8M Users)
06.2015 - 09.2018
- Worked as full stack senior software developer CRM and Digital Payment Systems.
- Architected Second Factor Authentication for card payment system on a transaction via text message so that one time security key (OTP) got into action as a one more security step.
- Was the first R&D engineer in the company who generated enriched data and processed data from huge data sets by merging the big data to Hadoop system and serving it through Apache Spark Streaming.
- Integration Hadoop System to Elastic Search for Data Search & Analysis.
Senior Software Engineer
Sahibinden Information Tech. (63M Users)
07.2014 - 01.2015
- Refactored a part of payment and campaign with Java and PHP which offers suitable promotions to e-commerce user during checkout.
- Improved search engine accuracy by correlating product tree primary elements to secondary elements as a result customer satisfaction increased by 80% as customer faces hundreds of results instead of thousands.
Senior Software Engineer
HALKBANK (Commercial, Individual and Private Banking) (6.5M Users)
07.2013 - 07.2014
- Developed a Calendar application on IBM Portlet with Java and JavaScript. The calendar project used internally which enables bank employee to track his daily, monthly and yearly work with VIP customers.
Software Engineer
Siemens EC
03.2010 - 07.2013
- Coded Web Based enterprise telephony application that contains peer to peer and teleconference features.
- Implemented some part of video conference enhancement of VOIP Siemens telephones.
- Analyzed enterprise user requirements to develop software solutions and created technical specifications.
- Refactored, tested, debugged and documented software programs.
Education
Master of Science - Electrical and Electronics Engineering / Fiber Optics and Photonics
TOBB University
07.2012
Bachelor of Science - Electrical and Electronics Engineering
Bilkent University
05.2008
Skills
- Salesforce development and design
- Salesforce integration
- Salesforce Data Modeling
- Salesforce Dashboards and Reports
- Salesforce Security: Roles, Profiles, Sharing rules
- Marketing Cloud (Pardot, Journey Builder, Advertising Studio)
- Sales Cloud
- Service Cloud
- Experience Cloud
- Einstein Analytics
- Power BI
- Apex Development
- SOQL and SOSL
- Workflow rules
- CPQ
- B2B Commerce
- Lightning Web Components (LWC)
- Aura Components
- Flows
- Visualforce pages
- Field Service Lightning (FSL)
- Batch Queueable
- Integrations & Middleware: MuleSoft, Dell Boomi, Informatica, Marketing Cloud Connect, Platform Events, Change Data Capture (CDC), ERP, CMS, CRM, Ads Platform Integrations (NetSuite, ServiceNow, DocuSign, Facebook Ads, Google Ads)
- Java
- JavaScript
- HTML
- CSS
- Bootstrap
- REST & SOAP APIs
- JSON/XML
- Hypertext
- Gearset
- Copado
- Bitbucket Pipelines, GitHub, GitLab
- Jenkins
- Deployment Automation
- CI/CD
- Sandbox Testing
- Databases: SQL, MongoDB, PostgreSQL, MySQL
- AWS (Lambda, S3, EC2, Route53, MinIO, Greengrass)
- Object-oriented programming
- Data migration
- Performance optimization
- Scrum framework
- Teamwork and collaboration
- Leadership & Mentoring
- Problem-solving
- End user support
- Task prioritization
- Project management
- JIRA
Certification
- Salesforce Certified Administrator (SCA), Salesforce, cert#: 6161281
- Salesforce Certified Platform Developer I, Salesforce, cert#: 6174556
- Salesforce Certified Platform App Builder, Salesforce, cert#: 6163160
- Professional Scrum Master I (2014), https://scrum.org/certificates/131017
Timeline
Senior Salesforce Developer
Cloud Innovas, End Client: Vezzo
11.2022 - Current
Salesforce Administrator/Developer
Cloud Innovas, End Client: PIA-Group
01.2019 - 09.2022
Software Development Project Supervisor
BNP Paribas Turkish Economic Bank (TEB) (8M Users)
06.2015 - 09.2018
Senior Software Engineer
Sahibinden Information Tech. (63M Users)
07.2014 - 01.2015
Senior Software Engineer
HALKBANK (Commercial, Individual and Private Banking) (6.5M Users)
07.2013 - 07.2014
Software Engineer
Siemens EC
03.2010 - 07.2013
Bachelor of Science - Electrical and Electronics Engineering
Bilkent University
Master of Science - Electrical and Electronics Engineering / Fiber Optics and Photonics
TOBB University
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